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Windows 7 Iastor.sys Blue Screen

I have a brand new HP Envy Ultra Book. and i just started getting a blue screen from iastor.sys. It is running windows 7 64bit.

I have tried startup repairs but it cannot find a windows installation. also I am not able to start in any safe modes.

i also have booted to a windows dvd and ran bootrec.exe /fixmbr /fixboot /rebuildbcd but nothing has worked.

I am running out of ideas. can anyone help?

thanks
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jdemoccc
Asked:
jdemoccc
1 Solution
 
Ian MeredithCommented:
Hi,

Have you run these commands seperately?

Bootrec.exe /FixMbr 'press enter'

Bootrec.exe /FixBoot 'press enter'

On restart you problem should be resolved.  (http://forum.mintywhite.com/viewtopic.php?f=24&t=5985)

Further to the above, there is some excellent walkthrough repair steps here...
http://www.sevenforums.com/crashes-debugging/155032-how-solve-bsod-problem-iastor-sys.html

If your system still fails you have to consider rebuilding the Windows disk.  That would involve booting off a BootCD to copy off the laptop any personal files (or take a complete copy of the hard drive for complete backup) then running the HP system restore DVD....

hope this helps
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jdemocccAuthor Commented:
Tried that already. When run bootrec.exe /scanos no windows installation is found.
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crash2000Commented:
Try a system recovery.
I beleive if you switch the unit off, then swicth on and press (or repeatedly press) the F11 key, it should begin the restore to factory default process.

If it doesn't let me know

Mark
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rishabv1Commented:
Hi, this error happens when you are missing the raid driver. Specifically it refers to the Intel matrix storage manager driver file. It would be useful to know your operating system. Also, have you recently install windows? Usually this driver has to be install during installation pressing F6 and install from a floppy or other media. If you can get into safe mode try to check for errors running the following command chkdsk /r. Also you can try and run sfc /scannow. You can also try to do a system repair.

Here is a link for trobleshooting this issue:
http://support.microsoft.com/kb/330182
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jdemocccAuthor Commented:
system recovery doesnt work from F11 everytime i try to go into it i get a blue screen. the only time i can run the system recovery options is if i boot off of windows 7 dvd.

i tried to load the drivers from a usb drive and as soon as i try to load the iastor drive to find an operating system i get a blue screen.
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Topgun2012Commented:
More than likely a virus or rootkit. Dealt with the same issue just recently. Download and burn to disk Kaspersky rescue disk from http://support.kaspersky.com/viruses/rescuedisk?level=2  and boot computer with it and run scan. Should remove the rootkit. Hope that helps.
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crash2000Commented:
If you get a Blue screen when trying to F11, it's a hardware issue and take it back to the shop for exchange

Mark
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jdemocccAuthor Commented:
thats what i was afraid of because it seems i have tried everything and i am getting nowhere.
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crash2000Commented:
Not sure if I am allowed to say this here, but I would get a Tosh rather than HP

Mark
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jdemocccAuthor Commented:
nope cannot boot into any safe modes. I had to result to contacting HP who are going to take it back and repair it.
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crash2000Commented:
If its less than a month old, demand a replacement or your money back
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jdemocccAuthor Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for jdemoccc's comment #a38363673

for the following reason:

its what happened
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crash2000Commented:
I beleive that my comment
by: crash2000Posted on 2012-09-03 at 15:50:29ID: 38361017

was the answer.

Mark
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crash2000Commented:
I beleive that my comment
by: crash2000Posted on 2012-09-03 at 15:50:29ID: 38361017

was the answer.

Mark
0
 
jdemocccAuthor Commented:
i would of marked the answer to someone if it fixed the problem. but since nothing fixed the problem and i had to resort to sending it  back to hp then i do not consider any answers as the solution.
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crash2000Commented:
Which is exactly what my comment narrowed it down to.

Moderator please?
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jdemocccAuthor Commented:
he was right that is what happened
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crash2000Commented:
THanks
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macorpcrepairCommented:
I downloaded the tdsskiller from Kaspersky and it worked on my problem. I had the same iastor.sys error and I used Malwarebytes at first and it did not work. I also run a repair on the start up items and still did not work. My computer was a windows 7 pro Dell Latitude laptop. Hope that helps guys.
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