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Error message when trying to add a Windows component

I am trying to add Internet Information Services to my computer by the following route:
Open up Control Panel, click on ' Add or Remove Programs' and click on 'Add/Remove Windows Components'. But then I get the following message: 'Setup was unable to open information file igames.inf' and I can't get rid of it in spite of applying the solutions proposed on the internet. The IIS is supposed to be on the Windows XP Service Pack 3 which was given to me on a CD. Unfortunately the CD was empty by mistake and I tried to access it and after I sorted that out, that's when this message reared it's ugly head.
Can anybody help ?
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Philip van Gass
Asked:
Philip van Gass
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1 Solution
 
Paul SolovyovskyCommented:
Re-install Windows XP SP3 - that may re-install some of the system files.
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nobusCommented:
you can create an CD with SP3 slipstreamed : http://www.howtohaven.com/system/slipstream-xp-service-pack-3.shtml

i used this method, and it works like a charm !
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Davis McCarnOwnerCommented:
Searching says that SP2 was slipstreamed using something like nLite and choosing not to install Internet Games (igames.inf) and you may also be missing msnmsn.inf, as well.
The fix is to edit sysoc.inf and comment out the references to igames.inf and any other inf's that may give similar messages or to get a copy of the missing inf files and copy them to C:\Windows\inf (you have to show hidden files and stop hiding protected operating system files in folder options first)
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Philip van GassAuthor Commented:
Thanks for your contribution DavisMcCarn but I have already tried the commenting out solution and it did not work. Also I don't have a folder C:\Windows\inf so I am not sure where I would put the file if I copied it. Should I create one ? I suspect that the message arose when I attempted initially to access an empty CD for ISS and it looked for something that was not present and the operating system does not have the means to clear it out when the same sequence of steps are executed again. Hope that makes sense !
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Davis McCarnOwnerCommented:
You need to go to the Control Panel, switch to classic view (if needed), double-click Folder Options, click the View tab, change the entry to Show Hidden Files and Folders, uncheck the box below it which says Hide Protected Operating Sytem Files, then click Yes and OK.
Afterwards, you will be able to see the Windows\Inf folder and I guarantee it is there or Windows wouldn't boot!
You can't have edited the sysoc.inf file if you couldn't see it.
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Philip van GassAuthor Commented:
Great stuff DavisMcCarn ! That worked. I have learned something new now because I did not know about hidden operating system files. Now I can go back to installing IIS.
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Philip van GassAuthor Commented:
Now for the next obstacle. When I attempted to load IIS it presented me with this message:
'Please insert the Compact Disk labeled 'Windows XP Professional CD-ROM' into your CD-ROM drive (D:) and then click OK.
You can also click OK if you want files to be copied from an alternate location, such as a floppy disk or a network server'

Actually I don't have this CD anymore, but anyway that is the operating system that exists on my machine, so why do I need the CD ? So I went to the shop and they said that operating system is no longer supported by Microsoft. So what do I do now ? Should I completely upgrade my system ? Incidentally the first file it looked for was admxprox.dll but I couldn't find it anywhere.
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nobusCommented:
>>  so why do I need the CD   <<  because the application points to it
you can make an install cd from the installed  one on the PC as i posted above  - but seemingly you neglected my comment
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Davis McCarnOwnerCommented:
1) Microsoft will discontinue support for XP in June. 2014 so the guys at "the shop" fed you a line....
2) We can get you a CD; but, I need the Product ID which is the bottom line of The Registered To section on the General tab if you open the Sytem icon in the control panel.  There are three flavors and the "PID" will tell me which one you have.
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Philip van GassAuthor Commented:
To Nobus: I am not able to re-create a bootable Windows XP setup disk because I don't have a C:\I386 folder as required by that method. Thanks for this anyway.

To DavisMcCarn: My Product ID is: 55274-640-8365391-23429 so get me the CD please.
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nobusCommented:
you can make it on any other XP system also..
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Davis McCarnOwnerCommented:
We're on sketchy ground here as the XP install was from an XP Pro Volume License CD with SP2 and I hope you have an XP license sticker on the PC itself!
If you don't, you're only hope is to find a computer shop that has a CD they can copy for you (Bear in mind you NEED one with SP2, not older or newer)
If you do have a sticker, somebody did you wrong which I see all the time; but, you can fix things.
First, BACKUP YOUR FILES!!!
Then do this to change the license type: http://www.ehow.com/how_4780374_change-volume-license-oem-license.html
And, buy one of these ($10) http://www.ecrater.com/p/10970726/dell-microsoft-windows-xp-sp2?gps=1  Don't worry if you don't have a Dell computer.  It will still work and the license on your system is going to be OEM.
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Philip van GassAuthor Commented:
I am puzzled by your comment: "If you do have a sticker, somebody did you wrong...". Does this mean that I am not supposed to have a license ?
Anyway the stickers that are on my box are as follows:
(1) On the bottom, a large one that looks like a manufacturer's sticker from Hewlett-Packard with the following: (a) Regulatory Model HSTNC-001P-UT; (b) Complies with Canadian ICES-003 Class B; (c) Tested to comply with FCC standards;
(2) On the front a Microsoft sticker saying: "Designed for Microsoft Windows ..." The last bit has been torn off;
(3) On the back a small white one with a bar code 2582151. My guess is that this was stuck on by the retailer;
(4) A blue and white one saying: "Intel Inside".

Do any of these sound like a XP license sticker ?
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nobusCommented:
on the Hp laptops, all MS stickers i saw were near the manufacturer's sticker, and state the version of the OS installed, and the key code
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Davis McCarnOwnerCommented:
Here is what the license looks like: http://www.switchtoccs.com/pages/license_check.asp
What is the P/N of your system? It will be something like GA580US#ABA and is usually on the same label as the serial number.
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Philip van GassAuthor Commented:
There are no other numbers on the box apart from what I have already mentioned. So where does that leave me now ?
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Davis McCarnOwnerCommented:
Here are HP's Quickspecs for your DC5100: http://h18000.www1.hp.com/products/quickspecs/12145_div/12145_div.PDF
Do you have the desktop or the microtower?
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LeeTutorretiredCommented:
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
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Philip van GassAuthor Commented:
Hi Lee. I solved this problem a long time ago.
SkyBluePhil
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