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TL2000 Tape loader does not release tape

Hi, we currently user BEX to run our backup tasks with a Dell TL2000 tape loader to handle the media. What I have noticed over the last month or so, is that some jobs will run and complete successfully, but the tape loader retains the tape in the drive slot. This is an issue if there are other jobs queued, where effectively it reduces the capability to one available drive. This does not happen all the time but is intermittent.
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gavin_d
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gavin_d
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pgm554Commented:
Sounds like a hardware issue,but I would check for driver updates and firmware

I see there is a newer firmware rev for that box.

http://www.dell.com/support/drivers/us/en/19/Product/powervault-tl2000


Several drive improvements and enhancements: Several drive fixes which include: - Stuck tape prevention - I/O error recovery - Error Reporting
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gavin_dAuthor Commented:
Hi there, our version(s) is:

Library Firmware
Currently Installed Library Firmware A.50 / 3.10e
Library Firmware File
 
Upgrade Drive 1 (LTO5 HH SAS) Firmware
Drive Firmware Revision  A422  
Drive Firmware File
 
Upgrade Drive 2 (LTO5 HH SAS) Firmware
Drive Firmware Revision  A422  
Drive Firmware File
 
Thanks
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gavin_dAuthor Commented:
Further update to this issue with the tape loader / BEX . When I set up a task to run (this has previously run and completed sucessfully, the tape drive will load the tape and attempt a mount. This is where it now fails - it returns an error mounting the tape on the device and then the tape manager (status: 1121 (tape manager timed out), then returns the drive fail. This happens on both the drives in the loader.
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gavin_dAuthor Commented:
Hardware TL2000, has no errors in the logs either hardware or software. Have restarted the media server. Reloaded tapes (new - blank) and restarted and inventoried both the TL2000 and BEX to ensure all were up to date and all new tapes were recognised and in the correct pools. Again fails.
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pgm554Commented:
If you got a warranty or service contract,I would swap it out.
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gavin_dAuthor Commented:
Firmware update was the path we were heading down. We did notice a vast improvement having restarting the media server and all the peripheral hardware, several times.
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