[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now


Printer Problem

Posted on 2012-09-03
Medium Priority
Last Modified: 2012-09-03
I'm trying to connect an HP 8600 to Windows 7. It is already connected to another windows 7 computer via USB. That one works great.

I was previously using an XP machine. Now the one I'm trying to connect this printer to is Windows 7 Pro.

Per an earlier question (Q_27783885), I today connected via Ethernet cable the printer directly to the wireless  router. I then went to printers in the control panel & added a new printer. It found it and added it.

Then (to test) I tried to print a simple Word Document to it. The printer does not show in the list of printers; I tried Excel & Notepad. Same result.

How do I get it to work?
Question by:Richard Korts
LVL 30

Expert Comment

by:Randy Downs
ID: 38361562
Did you restart the applications? Try and print test page to ensure all is well.

Author Comment

by:Richard Korts
ID: 38361598
I restarted the computer. Same problem. See attached. I interpret this to mean "its installed", but something is wrong.
LVL 30

Expert Comment

by:Randy Downs
ID: 38361651
The HP8600 looks like it's installed fine. Try making it the default printer. Right Click.

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

LVL 19

Accepted Solution

helpfinder earned 2000 total points
ID: 38361672
What if you right click and printer preferencies (properties?) and try to print test page?
If  no way, try to restart print spooler service
If no way, try to reinstall printer driver

Author Comment

by:Richard Korts
ID: 38361707
To number-1 & helpfinder.

Right click only shows 4 choices; Create Shortcut, Troubleshoot, Remove Device & Properties.

Properties doesn't provide much. See screen shot attached

There is no "Printer Preferences".

Author Closing Comment

by:Richard Korts
ID: 38361714
I went to the HP web site, downloaded the driver & installed it according to the HP wizard. I made it the default printer. Works perfect!
LVL 16

Expert Comment

ID: 38361731
First thing is remove the printer.
Download drivers from hp.I assume your computer is 32 bit.
Run install you should be prompted when to connect printer,then if not done already set as default.

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
Suggested Courses

872 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question