Printer Problem

Posted on 2012-09-03
Last Modified: 2012-09-03
I'm trying to connect an HP 8600 to Windows 7. It is already connected to another windows 7 computer via USB. That one works great.

I was previously using an XP machine. Now the one I'm trying to connect this printer to is Windows 7 Pro.

Per an earlier question (Q_27783885), I today connected via Ethernet cable the printer directly to the wireless  router. I then went to printers in the control panel & added a new printer. It found it and added it.

Then (to test) I tried to print a simple Word Document to it. The printer does not show in the list of printers; I tried Excel & Notepad. Same result.

How do I get it to work?
Question by:Richard Korts
    LVL 29

    Expert Comment

    by:Randy Downs
    Did you restart the applications? Try and print test page to ensure all is well.

    Author Comment

    by:Richard Korts
    I restarted the computer. Same problem. See attached. I interpret this to mean "its installed", but something is wrong.
    LVL 29

    Expert Comment

    by:Randy Downs
    The HP8600 looks like it's installed fine. Try making it the default printer. Right Click.
    LVL 19

    Accepted Solution

    What if you right click and printer preferencies (properties?) and try to print test page?
    If  no way, try to restart print spooler service
    If no way, try to reinstall printer driver

    Author Comment

    by:Richard Korts
    To number-1 & helpfinder.

    Right click only shows 4 choices; Create Shortcut, Troubleshoot, Remove Device & Properties.

    Properties doesn't provide much. See screen shot attached

    There is no "Printer Preferences".

    Author Closing Comment

    by:Richard Korts
    I went to the HP web site, downloaded the driver & installed it according to the HP wizard. I made it the default printer. Works perfect!
    LVL 16

    Expert Comment

    First thing is remove the printer.
    Download drivers from hp.I assume your computer is 32 bit.
    Run install you should be prompted when to connect printer,then if not done already set as default.

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