ActiveSycn can send messages, but can not receive Message (calendar, contacts seem fine)

Posted on 2012-09-03
Last Modified: 2012-09-12
I have about 30 user on and Exchange 2007 environment. We have a mix of Blackberry users and IPhone/IPad Active sync users. All users have been fine for the last two years.

One user has started to encounter issues out of the blue, No changes made to Exchange, CAS, or OWA servers. He stopped receiving emails on his IPad. I added his account to several other iPhones and iPads all seem well, but it would not download messages. It downloaded some historical messages but not current.

The Ipad give the generic message "Cannot Get Mail The connection to the server failed". But when sending a message it will go through and received on the other end (internal and external)

I moved the Mailbox to another group, Restart the Mail, Cas and OWA server with no luck.

Any advice would be appreciated, Thx!
Question by:freddyimp
    LVL 18

    Expert Comment


    Simple solution to simple question, reboot the ipad and try again.

    Have you configured your AV excludes correctly, as per the following article:

    Reboot the Exchange server after making the changes and review.

    Author Comment

    Sorry it may be confusing the way I worded it. The problem occurs on any apple device. My " all seems well" means the account adds to any device but the same error and issue of not recieving emails occurs.
    LVL 76

    Expert Comment

    by:Alan Hardisty
    LVL 6

    Expert Comment

    Kindly check if this user is in any other OU with any Group Policy applied to it. You may also check if this user is a Member of any protected group. As Alan stated you may also check allow inherit check box under Security tab.


    Accepted Solution

    Thank you all for your help. It ended up being a corrupt email from an automated distribution list. The email was coming in with no subject or body and ActiveSync couldn't process it.

    Author Closing Comment

    I found the issue of the corrupt email that active sync could not process..

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