[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1396
  • Last Modified:

Windows Update repeatedly installs two updates

Windows Update repeatedly installs or attempts to install two updates even though the update history shows these to have been successfully installed as many as 12 times.

OS: Windows 7, Ultimate, 64-Bit

Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656351)

Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2600217)

Solutions sought from Microsoft help resources, but problem remains unresolved.

Advice, experts, please.
  • 5
  • 3
  • 2
3 Solutions
Microsoft themselves recommends the following:

1.  Open an elevated command prompt (Start -> type cmd in the search field, right-click the result and Run as administrator)
2.  Stop the Windows Update service by typing Net stop wuauserv and hit enter.
3.  Navigate to the C:\Windows\SoftwareDistribution folder and either delete the contents or rename it to SoftwareDistribution.old
4.  Restart the Windows Update service within the command prompt by typing Net start wuauserv and hit enter.
5.  Try to install the Windows updates again.

Gordon_AtherleyAuthor Commented:
Thank you. I'll use this and report back.
Gordon_Atherley--Perhaps of help
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Gordon_AtherleyAuthor Commented:
Thanks jcimarron, too.
Gordon_Atherley--Here is another reference that may help
Lloyd Lindsay has posted a workaround (Hide the update) and Tushar P has lots of good ideas.
Gordon_AtherleyAuthor Commented:
I worked through several of the solutions offered, but none that I tried fixed the problem. I avoided some solutions because I'm not well enough informed to understand the technicalities, especially when the method is bracketed with stern warnings. The only method that I tried that recognized a problem with updating was MicrosoftFixit, but it nevertheless failed to fix it.

Because my business life depends on my computer system, I turned to Microsoft's paid support service. This did fix the problem, after two-plus hours of work.

Here's the summary which may be helpful to others, along with the solutions suggested by experts.

Problem: Two .net framework 4.0 updates KB2656351 and KB2600217 getting reoffered again and again

Symptoms: Two updates getting reoffered again and again KB2656351 and KB2600217 through windows update

1.      Ran the following commands to install .net framework 4.0 features locally-
I.      msiexec /i {F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4} ADDLOCAL=ALL
II.      msiexec /i {8E34682C-8118-31F1-BC4C-98CD9675E1C2} ADDLOCAL=ALL
III.      msiexec /i {F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4} ADDLOCAL=KB2656351
2.      Repaired .net framework 4.0 (client and extended) from Programs and Features
3.      Since steps 1 and 2 did not help avoid the reoffering of the 2 .net framework 4.0 updates, we had to uninstall .net framework 4.0-
I.      Used the .net framework cleanup tool from http://blogs.msdn.com/cfs-file.ashx/__key/CommunityServer-Components-PostAttachments/00-08-90-44-93/dotnetfx_5F00_cleanup_5F00_tool.zip 
II.      Removed .net framework 4.5 and 4.0 using the tool
III.      Downloaded and installed .net framework from http://www.microsoft.com/download/en/details.aspx?id=17718
IV.      Launched windows update to install the 9 offered updates
V.      Rebooted machine to ensure that .net framework updates were not being reoffered any more

Here are a few related links
•      http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx
•      http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/security-update-for-microsoft-net-framework-4/4e0a4cdb-cae0-4f1d-b678-2b68ece6a20c 
•      http://blogs.msdn.com/b/vsnetsetup/
Gordon_AtherleyAuthor Commented:
Complex problem with a complex solution
Gordon_Atherley--Most kind of you to share that info.
Gordon_AtherleyAuthor Commented:
Late breaking news

Microsoft called to ask me to confirm that the problem is solved, which I was able to do. And I expressed my satisfaction with the service.

The engineer then explained that, because the problem was with Microsoft's updating, there would be no charge for the service.

Happy ending all round!
Good to hear!

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

  • 5
  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now