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No internet access

I have a Dell XPS/15Z laptop running Windows 7 64-bit o/s with 8 gb of memory.  Both the wired and wireless connections appear to connect, but then there is no internet access.
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KBElectronics
Asked:
KBElectronics
1 Solution
 
CompProbSolvCommented:
Start off with the basics.... make sure TCP/IP is working along with DNS.

Try the following:
Start
Run
cmd
ipconfig /all
ping 4.2.2.2
ping google.com


and post the results here.  That will tell a lot.
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John HurstBusiness Consultant (Owner)Commented:
In addition to the above, try to reset TCP/IP

Open cmd.exe with Run as Administrator and type netsh int ip reset c:\resetlog.log

Restart and see if that helps.

Also, scan thoroughly for viruses as malware can stop an internet connection. One way is to put entries in the hosts file. Look in C:\windows\system32\drivers\etc\hosts . There should only be comments in this file.

..... Thinkpads_User
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KBElectronicsAuthor Commented:
Thanks. I will try all of these and post my findings.
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kiwistagCommented:
In regards to the virus/spyware issues, download and install the likes of MalwareBytes Anti Malware (from USB most likely) and see if it spots anything.
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KBElectronicsAuthor Commented:
Thanks to Thinkpad_User:  This worked "Open cmd.exe with Run as Administrator and type netsh int ip reset c:\resetlog.log"
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John HurstBusiness Consultant (Owner)Commented:
Thanks. Good to know you got it working. ... Thinkpads_User
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