No internet access

Posted on 2012-09-03
Last Modified: 2012-10-02
I have a Dell XPS/15Z laptop running Windows 7 64-bit o/s with 8 gb of memory.  Both the wired and wireless connections appear to connect, but then there is no internet access.
Question by:KBElectronics
    LVL 19

    Expert Comment

    Start off with the basics.... make sure TCP/IP is working along with DNS.

    Try the following:
    ipconfig /all

    and post the results here.  That will tell a lot.
    LVL 89

    Accepted Solution

    In addition to the above, try to reset TCP/IP

    Open cmd.exe with Run as Administrator and type netsh int ip reset c:\resetlog.log

    Restart and see if that helps.

    Also, scan thoroughly for viruses as malware can stop an internet connection. One way is to put entries in the hosts file. Look in C:\windows\system32\drivers\etc\hosts . There should only be comments in this file.

    ..... Thinkpads_User

    Author Comment

    Thanks. I will try all of these and post my findings.
    LVL 6

    Expert Comment

    In regards to the virus/spyware issues, download and install the likes of MalwareBytes Anti Malware (from USB most likely) and see if it spots anything.

    Author Comment

    Thanks to Thinkpad_User:  This worked "Open cmd.exe with Run as Administrator and type netsh int ip reset c:\resetlog.log"
    LVL 89

    Expert Comment

    by:John Hurst
    Thanks. Good to know you got it working. ... Thinkpads_User

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