"Your Automatic reply settings cannot be displayed because the server is currently unavailable."

Posted on 2012-09-04
Last Modified: 2013-12-31
We have users on Outlook 2010 and when they try to set their Out-Of-0Office, they get "Your Automatic reply settings cannot be displayed because the server is currently unavailable."

While others on another Exchange 2007 server using Outlook 2003 have no such issues.

Outlook 2010 users trying to perform a meeting scheduling are also not able to view the free busy time of other staff.

Any suggestion?
Question by:sidartra
    LVL 52

    Accepted Solution

    Did you bring a new server or its all users on Exchange 2007 and only Outlook 2010 users facing this issue.
    If one E2k7 server ... hope Autodiscover is working and not blocked on user machine ?

    - Rancy

    Author Comment


    1. Another user on Outlook 2010 and on the same server is able to access her OOO via Outlook 2010 and is on the same server.

    2. For this troubleshoot, Server Firewall is turned off. Affected PC Antivirus and Firewall is also turned off. Bu Affected PC is still unable to get OOO window in Outlook 2010.

    Any other suggestions? Thanks.
    LVL 52

    Assisted Solution

    Do you get the Autodiscover settings if you run "Test Email autoconfiguration" ? - Just check the Autodiscover dont need Guestmark.

    Outlook 2010: Test Email Auto Configuration

    Try the below and check no cached credentials
    Start -> Run -> control keymgr.dll

    What is the version of Windows and Outlook ?
    Is the firewall disabled on both users machine ?
    Hope no host entries on any client machine ?

    - Rancy

    Author Comment

    hi ,

    it seems this problem only affected users on office 2010 (autofiscovery ?)

    we had a first ecchange server then we added another higher capacity exchange server and moved most users across to the New server

    this is when we noticed the problem with users on office2010. they are unable to run ooo or view free busy times of other staff in meeting invites.

    users on office 2003 who are also on the new server have no such problems with viewing others free busy times.

    so I think it is something with autofiscovery.

    any test or suggestions ? thanks

    Author Closing Comment


    Expert Comment

    I'm having the same issue.  Has anyone resolved this issue?

    Expert Comment

    I had the same problem.  It was only happening for one computer.  I created a new Outlook profile, the problem went away.  I went back to the affected profile, removed the e-mail account and added it right back, problem solved, Automatic Replies can now be set from this very same "repaired" profile.

    Expert Comment

    I did the same thing last week and now the probelm has surfaced again.  I deleted the Outlook profile and then recreated .  The user could set OOO.  Now after the weekend the problem is occurring again

    Expert Comment

    Applied KB2850061, recreated profile OOO OK for now. However Free/Busy still not working.

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