hotmail account gone since switch to

Posted on 2012-09-04
Last Modified: 2013-11-04
I have a customerthet has a hotmail account, which he can no longer access!

If I send an email to it I do not get a bounce back however I cannot login to it or get any support on this MOST Frustrating.

I have tried using the account with the alias as well but no joy.

Any ideas?
Question by:sifenwick2005
    LVL 7

    Expert Comment

    When your client switch to, he must have receive or create a new email address like You can't have access with your hotmail address anymore but all emails send to this address is redirected to your new new email address. I did the switch and it's how it's working now... You customer also may enter an alternate email address in case it forget the new one too...

    Author Comment

    Tried both logins again and no joy, is there a support place to contact at all- must resolve this today really.
    LVL 7

    Expert Comment

    You may try to reset the account password on sign page or ask your question on Hotmail forum...

    Accepted Solution

    finally admitted he deleted it.

    Author Closing Comment

    self asnwer

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