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hotmail account gone since switch to outlook.com

Posted on 2012-09-04
Medium Priority
Last Modified: 2013-11-04
I have a customerthet has a hotmail account, which he can no longer access!

If I send an email to it I do not get a bounce back however I cannot login to it or get any support on this MOST Frustrating.

I have tried using the account with the outlook.com alias as well but no joy.

Any ideas?
Question by:sifenwick2005
  • 3
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Expert Comment

by:Frederic Sune
ID: 38363480
When your client switch to outlook.com, he must have receive or create a new outlook.com email address like yourname@outlook.com. You can't have access with your hotmail address anymore but all emails send to this address is redirected to your new outlook.com new email address. I did the switch and it's how it's working now... You customer also may enter an alternate email address in case it forget the new one too...

Author Comment

ID: 38366753
Tried both logins again and no joy, is there a support place to contact at all- must resolve this today really.

Expert Comment

by:Frederic Sune
ID: 38367544
You may try to reset the account password on sign page or ask your question on Hotmail forum...

Accepted Solution

sifenwick2005 earned 0 total points
ID: 38575064
finally admitted he deleted it.

Author Closing Comment

ID: 38588270
self asnwer

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