printer shows offline, but its not! windows 7

Posted on 2012-09-04
Last Modified: 2013-07-02
I have a print server that has all the network printers in the office (5). We recently got disconnected as a whole, but now are back online. The printers now show offline to the workstations, but If I readd them, it works. Problem is I get an access denied if I try to delete the older printer. And I can't seem to get the older printers to get online. I've rebooted the workstations, and the servers. Also, I've restarted print spooler services. All workstations have windows 7.
Question by:joe_edmond
    LVL 10

    Accepted Solution

    1.  Configure SNMP string on shared printer .

    2.  Unblock the traffic for SNMP traffic on print server

    3. Change the below registry value in windows 7 machine.

    "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Control\Print\Printers"

    Find the offending  printer entry, then find the entry named.

    LVL 6

    Expert Comment

    Is the print server a Windows Server? Are you on a domain? Are the printers assigned by Group Policy?

    Expert Comment

    Can I get clarification on the accepted solution?  I have this issue, but I don't understand exactly how to apply the solution.

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