HP P2000 G3 MSA SAS 1783 Error with P812 Controller

Posted on 2012-09-04
Last Modified: 2013-06-16
Hi all,

We have a problem with a SAN disk enclosure and connecting HP Proliant server.

The server is a DL370 G6 with a P812 controller card in with the most recent firmware version (V5.7).

The SAN is an HP P2000 G3 SAS MSA Dual Controller with 12 2TB LFF SATA disks and is running firmware TS240P003 (most recent). It is connected through the two controllers on the back, each with 4 connecting sockets, one socket on each controller going to one socket on each of the servers, as per the wiring diagram in the instructions.

I can create a VDISK and subsequent volumes on the SAN through the web interface and all appears happy.

However, when I boot the server with the P812 in, the controller brings up error 1783 Slot 3 Drive Array Controller Failure [Command Failure {cmd=0h, err=00h, dlu=0d4:4h}.

This has been going on for a few days and we can't get the server to see the array. We actually have 2 identical servers connecting to this SAN, both with identical hardware in and both with the same error.

I've followed the P2000 SMU setup guide and it looks like it should just work. I've tried it with just one server connected, using just one connector to just the one controller, but still no joy. Interestingly, if I boot the server without anything connected to the P812, it initialises quite happily and just says no drive available, same as the internal onboard P410 controller. If I plug in a normal disk into the internal disk enclosure on the server, the P410 controller sees it fine and I can build Windows on it with no problems. But I just can't get the P812 to see that external disk array.

Can anyone help? Are we missing some vital keystroke like 'Make the drive appear' tickbox? Do we need to do anything on the P812 controller to tell it to connect to the external array?

Many thanks,

Question by:Bob Sampson
    LVL 55

    Expert Comment

    Has this ever worked?

    As far as I know you shouldn't be connecting a P812 RAID controller to a MSA P2000 enclosure with inbuilt RAID; you can connect the RAID controller to a dumb enclosure or use a SAS HBA to connnect to an intelligent shelf. You can't use a RAID controller to connect to a RAID box except in very special circumstances.
    LVL 2

    Author Comment

    by:Bob Sampson
    No, this has never worked. It was out of the box a couple of weeks ago but all the parts are listed as compatible and our HP reseller check them out as being able to work together.
    LVL 55

    Accepted Solution

    by: is the quickspecs for the P2000 G3 MSA, no reference to the P812, your reseller has made a mistake.

    Look under "Step 4c - Choose Supported Options For SAS connection", the SAS HBAs required are HP SC08e 6Gb SAS HBA for G6 and G7 rack servers       614988-B21
    LVL 55

    Expert Comment

    Just hoping you've still got the boxes so you can return the RAID controllers to reseller and he can return them to distribution, ditto on the D2600 which you haven't come back to me about on your previous thread. It's all good kit and it would be a shame to see it flogged off cheap on eBay since it's brand new but not the right stuff for the job.

    Wondering how your reseller has come to the conclusion that the P812 can work with the P2000 MSA, both in the server's quickspecs of course but there again there's an Infiniband HBA and a fibre channel switch that are listed as compatible with the server but you could hardly connect them together. Feel sorry for both you and him, thousands of dollars worth of your time plus his 'return unused' charges wasted. Ideal solution would be for him to get a request for a couple of servers with additional DAS for an MS Exchange mailbox solution so he could build it in-house and nobody would know or care that it was previously unboxed.

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