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Outlokk shows message but not attachment

Posted on 2012-09-04
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Last Modified: 2012-09-11
I have a user whose can receive messages from a certian sender but not the attachment. The attachment is there and available in OWA but not in Outlook. The paperclip icon that is usually there doesn't appear for these messages but I can;t see that attachment. On the right there is a size column and it shows 6M for these specific messages so they are there somewhere but for this one sender they cannot be seen. I can forward him other attachments and they show up correctly
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Question by:Axis52401
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Manpreet SIngh Khatra earned 2000 total points
ID: 38366111
Try to recreate the Outlook profile and or could be some Add-ons causing the issue for sure.
ANy 3rd party AV on the client machine ? If so try stopping restarting the user machine and ensure the 3rd party is stopped and try again.

- Rancy
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