TDMService error 7000

Posted on 2012-09-04
Last Modified: 2013-11-22
On a Win7/64 machine I just started getting a 7000 error on startups: "The TdmService service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion."

Details:- <Event xmlns="">
- <System>
  <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
  <EventID Qualifiers="49152">7000</EventID>
  <TimeCreated SystemTime="2012-09-04T10:51:14.672093800Z" />
  <Correlation />
  <Execution ProcessID="812" ThreadID="1016" />
  <Security />
- <EventData>
  <Data Name="param1">TdmService</Data>
  <Data Name="param2">%%1053</Data>

Malwarebytes shows no malware. I have only one instance of tdmservice.exe on the machine and and it's at C:\Program Files\Wave Systems Corps\Trusted Drive Manager. I see the service listed under services, but there is no description of it. Startup type is automatic.

Can you tell me what's causing the error, what is TDMService.exe? Do I need this service? How do I stop the errors. There's little on the WEB about this except in ads for fix-it programs.
Question by:normanml
    LVL 89

    Accepted Solution

    It looks like it is this:

    It says it is a legacy product, so maybe it does not want to be on your Windows 7 64-bit machine.

    .... Thinkpads_User

    Author Closing Comment

    Thanks TU. The link led me to other sources. TDM Service is clearly involved only with drive encryption, which would be useful in shared laptops or public terminals. I have a Dell 980, a machine found in large institutional environments, so maybe that's why it's on the HD. I can find only one reference that says it's a windows system file, but that's wrong. I figure I had two choices: uninstall the WAVE software and with it the service, or simply disable the service, which is what I did.
    LVL 89

    Expert Comment

    by:John Hurst
    Thank you and thanks for the update. I was happy to help you with this.

    .... Thinkpads_User

    Featured Post

    Are end users causing IT problems again?

    You’ve taken the time to design and update all your end user’s email signatures, only to find out they’re messing up the HTML, changing the font and ruining the imagery. What can you do to prevent this? Find out how you can save your signatures from end users today.

    Join & Write a Comment

    Join Greg Farro and Ethan Banks from Packet Pushers ( and Greg Ross from Paessler ( for a discussion about smart network …
    The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
    This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
    The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

    745 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    15 Experts available now in Live!

    Get 1:1 Help Now