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TDMService error 7000

Posted on 2012-09-04
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Last Modified: 2013-11-22
On a Win7/64 machine I just started getting a 7000 error on startups: "The TdmService service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion."

Details:- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
  <EventID Qualifiers="49152">7000</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8080000000000000</Keywords>
  <TimeCreated SystemTime="2012-09-04T10:51:14.672093800Z" />
  <EventRecordID>274289</EventRecordID>
  <Correlation />
  <Execution ProcessID="812" ThreadID="1016" />
  <Channel>System</Channel>
  <Computer>MN-PC</Computer>
  <Security />
  </System>
- <EventData>
  <Data Name="param1">TdmService</Data>
  <Data Name="param2">%%1053</Data>
  </EventData>
  </Event>

Malwarebytes shows no malware. I have only one instance of tdmservice.exe on the machine and and it's at C:\Program Files\Wave Systems Corps\Trusted Drive Manager. I see the service listed under services, but there is no description of it. Startup type is automatic.

Can you tell me what's causing the error, what is TDMService.exe? Do I need this service? How do I stop the errors. There's little on the WEB about this except in ads for fix-it programs.
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Question by:normanml
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3 Comments
 
LVL 99

Accepted Solution

by:
John Hurst earned 2000 total points
ID: 38442577
It looks like it is this:

http://www.wave.com/products/embassy%C2%AE-trusted-drive-manager

It says it is a legacy product, so maybe it does not want to be on your Windows 7 64-bit machine.

.... Thinkpads_User
0
 

Author Closing Comment

by:normanml
ID: 38450871
Thanks TU. The link led me to other sources. TDM Service is clearly involved only with drive encryption, which would be useful in shared laptops or public terminals. I have a Dell 980, a machine found in large institutional environments, so maybe that's why it's on the HD. I can find only one reference that says it's a windows system file, but that's wrong. I figure I had two choices: uninstall the WAVE software and with it the service, or simply disable the service, which is what I did.
0
 
LVL 99

Expert Comment

by:John Hurst
ID: 38450888
Thank you and thanks for the update. I was happy to help you with this.

.... Thinkpads_User
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