Lost Password for SBS 2011 HELP!!!!

Hello,

We had a company build our server and load our settings from a previous server that had crashed.

The company that built our server is no longer in business and we have lost the password to get into the server.

We attempted to crack the password with a windows login program that we paid for,  but it did not change the password.

We used the ultimate version of the program sold by windowsloginrecovery.com.  We even contacted their support BEFORE purchasing and asked if this program would work for Windows SBS 2011.  They told us the ultimate version would do the trick.

It has not.

Please help us!
SPAuthenticAsked:
Who is Participating?
 
Rob WilliamsCommented:
They are available from the manufacturer as a download and/or should have been provided on a CD with your server. They are not part of the SBS install disk.
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pclinuxguruCommented:
Have you tried contacting windowsloginrecovery.com support?

We recently used http://pogostick.net/~pnh/ntpasswd/ on a windows 2008 server... Haven't tried it on 2011
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RGRodgersCommented:
This looks like a good discussion of your options...

http://blog.lan-tech.ca/2011/10/05/reset-domain-administrator-password/

...RG
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Rob WilliamsCommented:
pogostick.net will not work on a domain controller but the steps in the link RGRodgers posted will work.
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David AtkinTechnical DirectorCommented:
Have a look here:
http://www.petri.co.il/reset_domain_admin_password_in_windows_server_2008_ad.htm

I haven't tried it personally, its just something that I found whilst searching.

As for windowsloginrecovery.com - Demand a refund if you have paid for it.  The product is not fit for purpose if it doesn't work.
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Rob WilliamsCommented:
To summarize:
pogostick as mentioned is great for a member server but will not work on a DC.

Petri's domain admin password method does work but the documentation is not great as it involves steps by a couple of other sites.  Basically you use pogstick to reset the system recovery password, then you have to create a service that automatically starts a script upon reboot that allows you to change the password.  

I have not seen a paid application for under $200 that will reset a domain password, but windowsloginrecovery.com's Ultimate version definitely makes that claim.  I agree I would apply for a refund or assistance to complete the task.  Having said that I know of no legitimate software that will "crack" the password, and I doubt you have the weeks to wait while it tried, but there are many that will reset a known domain account or allow you to create another.

The link provided by RGRogers provided, which I actually wrote, outlines the various options and includes a newer proven method, which is free.  None of the information is original, but it is a collection of options, and details as to how to carry out.
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RGRodgersCommented:
Excellent.  Hey, grant RobWill the points since he wrote the article.  Besides, he has helped me in the past and i appreciate his efforts.  Thanks...RG
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Rob WilliamsCommented:
No need to award me points, or at least split the points, I was just trying to help save you a little time sorting through options.
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SPAuthenticAuthor Commented:
I have already started the steps to get a refund.

I will be attempting to use the solution provided by RG and Robwill tonight or tomorrow morning while we are closed.

I will give you guys an update if this works.

Appreciate the tips!
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SPAuthenticAuthor Commented:
When loading the setup DVD, after I select languages, I get an error message stating that it cannot find system image file.

I am able to search for the image file manually but, I was unable to locate any system image file in my attempts.

Any advice?
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SPAuthenticAuthor Commented:
bump
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RGRodgersCommented:
I'm sorry but it makes no sense to me that the setup DVD cannot find the system image file.  The system image file should be the guts of the setup DVD.  Did it provide a flie name and where did you look for it?  ...RG
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SPAuthenticAuthor Commented:
the DVD could not find the system image file on our own machine.  The file that I would be attempting to repair.
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RGRodgersCommented:
What was the file name?  Where did you look for it?  ...RG
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SPAuthenticAuthor Commented:
I don't know what the file name is.  The directions (and video) shows that on the step I am having problems with,  The file that should be showing up is essentially the OS installed on the hard drive.

For some reason,  when trying to run "repair my computer".... it does not recognize a OS installed onto my server... aka a system image file.

I believe it has been either moved or hid.

Oddly enough though,  I can still load up SBS 2011.... I just cannot log-in to the server.

The server has all of our transaction information stored on it and all of the computers in the office run our point of sales program off the server.  Even though we cannot log in to the domain.... as long the server is on,  all the computers can still connect, via network, and use our point of sale program.
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RGRodgersCommented:
Okay, can you give me the exact steps you are taking and the exact messages you are receiving?  That seems to be the only way we can diagnose what is happening.  ...RG
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Rob WilliamsCommented:
So I assume you are not getting to the point where you see the option to choose a command prompt.  You likely have a RAID drive configuration and you have to click the load drivers button and point to the appropriate RAID drivers before it can read the drive.

Sorry I somehow missed you reply the other day.
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SPAuthenticAuthor Commented:
where can the raid drivers be located?

&

what type of file should I be looking ?
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RGRodgersCommented:
Ah, yes, RobWill makes a lot of sense there.  You would need the drivers in order for it to see the drives.  Good job...RG
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SPAuthenticAuthor Commented:
I will be working on this over the weekend during offhours of the company.

I will let you guys know the results soon.

Thanks for all the help RG and Rob.

You guys have been extremely helpful.
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SPAuthenticAuthor Commented:
Btw,  how do I reward points?
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Rob WilliamsCommented:
Wait and see how you make out
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