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BlackBerry Desktop Software missing applications icon

When my Blackberry Bold 9000 connects to my Win7 64 bit PC running Blackberry Desktop Software, I can't see the applications icon which allows me to add or remove software.  If I connect the same BB to my old XP PC I can see that icon.  Does anyone know how to fix this?

Screenshot of blackberry messenger software
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1 Solution
Mike SullivanDirectorCommented:
Hi chinguetti,

Navigate to C:\Program Files (x86)\Common Files\Research In Motion\AppLoader

Is there a program in there called Loader.exe? If so, that's the Application Loader. You can run it manually if you need to.

As it is missing from the Desktop Software, you are probably looking at reinstalling the software to get it back. Download the latest version from here:


I notice that you are running a Bold 9000 on version 4.6. You can download version 5 of the handheld software for your particular handset supplier by visiting here:


And following the network and country links. The latest version of the handheld software for you device is 5.0

Hope this helps,

chinguettiAuthor Commented:
Thanks.  I uinstalled and reinstalled the BB desktop software but it didnt work.  The application option did not appear.  The Loader.exe file is the right path.  When I run it standalone, I can see the first screen "Welcome to the Application Loader Wizard" but nothing happens when I click the Next button.  

PS  I also tried to upgrade my client software to v5, but my vendor Docomo Japan has v4.6 as their official version when I navigate on the BB website.
chinguettiAuthor Commented:
I had to replace my PC.  I think the BB software was corrupted somehow.

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