Quickbooks crashes on registration
Posted on 2012-09-04
I have a ongoing problem trying to get Quickbooks installed and working on a site with Dell Vostro220 PC's.
Issue: QB installs fine, then try to run registration and it says "This operation is temporarily unavailable". If I try to run it manually by entering the registration code QB crashes with the following error - "Quickbooks has stopped working"
Problem Event Name: APPCRASH
Application Name: qbw32.exe
Application Version: 22.0.4005.2206
Application Timestamp: 4ede3917
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.4940
Fault Module Timestamp: 4ca2ef57
Exception Code: c0000005
Exception Offset: 0003b9f0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 6cb6
Additional Information 2: 6cb651f68e422f9a88e483e5a65a1bce
Additional Information 3: cc8b
Additional Information 4: cc8b7c50bac5eddd4ad530ccb4b53a4b
It is a Dell Vostro 220 with Windows 7 32bit SP1
Here is the history. They have the onboard intel video driver so the nvidea driver issue is not it. I have tried QB 2011 and 2012 w/ same issue. Went through 3 levels of Intuit support with no solution on 2011, trying 2012 and same issues. Have all the latest windows updates, have tried creating a new user, reparing QB, latest C ++ install, a clean bootup. Nothing seems to help.
THanks in advance.