Quickbooks crashes on registration

Posted on 2012-09-04
Last Modified: 2013-07-06
I have a ongoing problem trying to get Quickbooks installed and working on a site with Dell Vostro220 PC's.

Issue:  QB installs fine, then try to run registration and it says "This operation is temporarily unavailable".  If I try to run it manually by entering the registration code QB crashes with the following error - "Quickbooks has stopped working"
Problem signature:
  Problem Event Name:      APPCRASH
  Application Name:      qbw32.exe
  Application Version:      22.0.4005.2206
  Application Timestamp:      4ede3917
  Fault Module Name:      MSVCR90.dll
  Fault Module Version:      9.0.30729.4940
  Fault Module Timestamp:      4ca2ef57
  Exception Code:      c0000005
  Exception Offset:      0003b9f0
  OS Version:      6.1.7601.
  Locale ID:      1033
  Additional Information 1:      6cb6
  Additional Information 2:      6cb651f68e422f9a88e483e5a65a1bce
  Additional Information 3:      cc8b
  Additional Information 4:      cc8b7c50bac5eddd4ad530ccb4b53a4b

 It is a Dell Vostro 220 with Windows 7 32bit SP1

Here is the history.  They have the onboard intel video driver so the nvidea driver issue is not it.  I have tried QB 2011 and 2012 w/ same issue.  Went through 3 levels of Intuit support with no solution on 2011, trying 2012 and same issues.  Have all the latest windows updates, have tried creating a new user, reparing QB, latest C ++ install, a clean bootup.  Nothing seems to help.

THanks in advance.
Question by:ggoble

    Author Comment

    FYI, they have more than 1 of these PC's and it happens on both I have tried.  Niether had a previous version of QB installed before.
    LVL 30

    Expert Comment

    Check to see if you can update Adobe flash as I've seen some strange things occur because the flash that QB tries to install is out of date.

    Author Comment

    I'll try that tonight as I haven't verified the version yet.

    Accepted Solution

    Nothing on this worked so the customer gave up trying to update at this point.

    Author Closing Comment

    No Solution found

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    IT, Stop Being Called Into Every Meeting

    Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

    Suggested Solutions

    Title # Comments Views Activity
    ScreenCasting Software 3 96
    Neat Receipts NM-1000 Portable Scanner 11 49
    Peachtree 2012 Help 2 26
    Backup Data/Portable NAS storage 4 33
    I use more than 1 computer in my office for various reasons. Multiple keyboards and mice take up more than just extra space, they make working a little more complicated. Using one mouse and keyboard for all of my computers makes life easier. This co…
    A list of useful business intelligence software.
    The viewer will learn how to back up with the free utility from runtime software, DriveImageXML using Windows 8. Download DriveImageXML from Open folder where it was saved: Start installation by double clicking the install scrip…
    After watching the Introduction to GIMP this tutorial will show you additional tools to use in GIMP.

    761 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    8 Experts available now in Live!

    Get 1:1 Help Now