Can't Attach files in Outlook 2003 and 2007

Posted on 2012-09-05
Last Modified: 2012-09-26
Hi Guys,

Please could you help me with this bizarre problem?

We have a few users here that can't attach a file to an email using outlook.  The users are using a mixture of platforms and applications ranging from Windows XP and Office 2003 professional, Windows XP and Office 2007 professional and Windows 7 and Office 2007 professional.

When they click on the paper clip to attach a file, they select the file and as soon as they hit insert, the attached error is displayed.

Please Help!!!!

Many thanks,

Question by:Binleys
    LVL 76

    Expert Comment

    For the sake of the searches, the error message in the picture reads:

    You don't have appropriate permission to perform this operation.

    Author Comment

    The users are local admins on their machines, so shouldn't have any permissions issues.
    LVL 76

    Expert Comment

    Googling finds many Outlook-related hits with that sentence
    LVL 1

    Expert Comment

    It could possibly be a permissions issue with the Outlook secure temp directory.

    You can find the secure temporary folders directory by looking on the client machine under:
    the path is in the string:  OutlookSecureTempFolder

    I recommend browsing to that folder, deleting the contents, make sure user has at least modify rights to directory given in the OutlookSecureTempFolder string

    Accepted Solution

    Hi Guy's,

    We managed to sort this one out ourselves, it turned out to be related to our end point security system blocking the files that users wanted to send.

    Sorry for the late reply and wasting your time!


    Author Closing Comment

    We managed to sort this issue out ourselves and it was our endpoint security solution that was blocking a file that users wanted to send.

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