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Cisco Unity and Call MGR

I am in the process of taking over a customer that has  Cisco Unity and Call MGR I would like to know how to find out what version they are running and how backups are done on these servers.  I need to know where the configuration files are saved and when the backup runs does the servers need to be shutdown.
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redvipergts
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redvipergts
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José MéndezCommented:
If those servers run on Windows, the steps below are different, let me know so I can post the right ones in that case.

If the servers are appliance servers (OS + Application installed along during installation) then they run on a closed version of RedHat Linux.

1- When you log into the web interface by pointing your browser to the server's IP address, it will show right up the version.
2- To backup the system choose the Disaster Recovery option from the Navigation top right dropdown menu. This might be a different user-password than the one used for the regular administration pages.
3- Choose or create a backup device, which is basically an SFTP server with an already configured user-password account.
4- Follow these steps for more details: https://supportforums.cisco.com/docs/DOC-14202
5- There are no configuration files as such, unless (now that I think about it) you are talking about a  Callmanager express system with a Unity express module on a ISR router. If this is the case, then we are talking about a completely different animal.

Please clarify if you inherited callmanager servers or just some routers with callmanager running in it.
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redvipergtsAuthor Commented:
They are 2 different windows 2000 servers one has unity manager installed and one has
call manager installed.
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José MéndezCommented:
Got it.

In the case of CallManager, the version will be listed when you log to administration interface. There should be a shortcut in the Start menu pointing to it. or you may open

https://ip-address/CCMAdmin

There will be a Details button that when click will list the version.
To take a backup of the database you will need to read a bit more about the BARS plugin:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/bars/4_0_12/ag-4012.html
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00807ee59d.shtml

HTH
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Configuration Guide and Best Practices

Read the guide to learn how to orchestrate Data ONTAP, create application-consistent backups and enable fast recovery from NetApp storage snapshots. Version 9.5 also contains performance and scalability enhancements to meet the needs of the largest enterprise environments.

 
redvipergtsAuthor Commented:
Do these have  configuration files that I need to backup up
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José MéndezCommented:
Every piece of configuration related to the CM application is backedup through BARS. In Unity I don't remember that well what tool would do that to be honest. Its gotta save your voicemail messages and recordings and the rest of the config. Would you like documentation on that topic?
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redvipergtsAuthor Commented:
yes
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