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MS Office Word 2007 is crashing upon closing the program.

Posted on 2012-09-05
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Last Modified: 2012-09-10
Hi there;

I am under W7 environment and my MS Office Word 2007 is crashing upon closing the program.

1) What to do to diagnose it?
2) What to do to solve it?

Regards.

Edit: According to Event Viewer:

Faulting application name: WINWORD.EXE, version: 12.0.6514.5000, time stamp: 0x4a89d533
Faulting module name: wwlib.dll, version: 12.0.6514.5000, time stamp: 0x4a89ddc8
Exception code: 0xc0000005
Fault offset: 0x00b31740
Faulting process id: 0x25c4
Faulting application start time: 0x01cd8b6800e546c4
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office12\wwlib.dll
Report Id: 4acd0296-f75b-11e1-9d02-001dbaf462a8
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Question by:jazzIIIlove
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Expert Comment

by:AdrienneSperber
ID: 38368025
See if Microsoft Works Suite Add-in for Microsoft Word is installed, it would be in add or remove programs.  If it is, remove it and see if the program still crashes.
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Accepted Solution

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jazzIIIlove earned 0 total points
ID: 38368263
Nope, it is not installed.

But I just found the solution.
http://blogs.msdn.com/b/echarran/archive/2007/04/17/word-add-ins-gone-wild.aspx

Thanks and regards.
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Author Closing Comment

by:jazzIIIlove
ID: 38382290
Deleting the Data key in its entirety fixed the problem.

\\HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data.
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