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Exchange 2010 autodiscover issue

i have all the outlook clients 2007 and 2010 getting the error below

"Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later"

Ive read this is a problem with the autodisover record and I can see that because I modified the internal OWA address to be the same as the external address.

https://mail.bluestone.com/exchange

the reason i made the the OWA addresses the same is because the internal name is emailsvr.bluestone.local so the outlook clients kept coming up with certificate errors that the certificate didnt have that name on it.

Ive read I can modify the internal autodiscover record to point to autodiscover.bluestone.com but when i try to do this it lets me add the record but it comes up as autodiscover.bluestone.com.bluestone.local

if someone can tell how to fix this issue that would be great. thanks

Stelian Stan

This article is for Exchange 2007: http://www.proexchange.be/blogs/exchange2007/archive/2009/07/14/your-out-of-office-settings-cannot-be-displayed-because-the-server-is-currently-unavailable-try-again-later.aspx

Here is the Hotfix for Outlook 2007 client http://support.microsoft.com/kb/2475891 but it's already installed on the client.

justinoleary911

ASKER

ok this is for exchange 2007, i have 2010 and this is to test autodiscover. Im asking how to input an autodiscover record for autodiscover.bluestone.com internally.

Member_2_4940386

You have to create a DNS zone for bluestone.com on your internal DNS server and then add an A record for autodiscover.

justinoleary911

ASKER

ok do i create another primary zone a secondary zone, can you be more specific?

Stelian Stan

Run:
Get-ClientAccessServer |fl identity,autodiscoverserviceinternaluri

and

Set-ClientAccessServer -Identity "your CAS" -AutoDiscoverServiceInternalUri https://emailsvr.bluestone.local/Autodiscover/Autodiscover.xml

Member_2_4940386

Needs to be a primary zone. Secondary zone only holds a copy of data from another DNS server.

You could also do what clonyxlro and it would work but it would not allow you to use the autodiscover.bluestone.com URL, so it depends on what exactly you are trying to achieve.

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Simon Butler (Sembee)

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justinoleary911

ASKER

i do have autodiscover.bluestone.com on the san certificate Im using. this should fix the outlook issue, correct?

Member_2_4940386

If you have that on your SAN certificate you should create the DNS zone, A record for autodiscover, and then follow the guide Sembee proveded to set up your SRV records. After that you should be good to go. Once you are done with those steps you can hold control, right click on the Outlook icon in the tray, and click Test AutoConfiguration and it will tell you what URLs are being provided for AutoConfig.

Simon Butler (Sembee)

If you have autodiscover on the SSL certificate, then you don't need SRV records.
Either create an A record or SRV record, but NOT both.

Simon.

justinoleary911

ASKER

thank you