How to get users to run updates?
Posted on 2012-09-05
This is more of a social topic than a technical one. How do you get users to run their Windows Updates?
I use WSUS to track and manage the Windows Updates that our users get. My users may go months without running any updates, no matter how much I remind them through email. We deal with sensitive data so I need to make sure all vulnerabilities are patched. I cannot tell if this behavior is due to a lack of understanding of the importance, lack of time, lack of respect for the IT team, or just not caring due to no observable benefit in the past. We run a fairly liberal company so I do not want to force updates on a user at a random time of day.
I need to find an approach that is repeatable and enforceable within IT and does not require external intervention from managers. I don't want to resort to threats of any kind (e.g. say "or we'll do it for you", dock bonus, etc.) and would like any IT knowledge gained to extend into their personal computing as well.
Has anyone had any success in the past with any social techniques to get users to understand the importance of IT requests such as this? Thanks.
Cranky IT Manager