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Crashing Thunderbird

Hello,

I have a client that uses Thunderbird 15 on OS X 10.7.4. Each time she tries to save an attachment, the program crashes. If she opens the attachment outright a nondescript error message is produced, indicating the program cannot save the attachment. Thunderbird is set to save attachments to her downloads folder, though it doesn't seem to be doing that. The user does have a very large amount of mail in her inbox. We have tried uninstalling and reinstalling Thunderbird with no success.

Has anyone else run across this problem?

Thanks
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Jason Watkins
Asked:
Jason Watkins
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1 Solution
 
ElrondCTCommented:
"Very large amount of mail in her inbox." Would you like to quantify that? Is the folder file more than 2 GB? I operate on the Windows side of the world, so I don't know if going over that amount makes a difference in the Mac world, but on PCs, funny things can happen with files larger than that. Can you move a bunch of old Inbox mail to a new folder (say, all mail more than 6 months old), compress folders, then try again?
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Jason WatkinsIT Project LeaderAuthor Commented:
The client has close to 62,000 messages in her inbox. Yesterday the mail directory was 33GB. Right now, I am having her go through those messages and trim the fat.
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ElrondCTCommented:
All bets are off with that size, though the issue normally isn't so much with the whole directory as with individual files (folders in TB); in other words, 62K messages spread over 10 folders is less likely to cause a problem than 62K messages in a single folder (and 62K messages that are text only are less likely to be an issue than a smaller number with lots of large attachments). Be sure to compress the folders in TB after you clean out the messages and/or move them to other folders.
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Jason WatkinsIT Project LeaderAuthor Commented:
Will TBird work with compressed folders?
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ElrondCTCommented:
Sorry, wrong word. I should have said compact rather than compress. This is a function inside TB (File menu) that rebuilds the folder files, removing all of the deleted messages. (When you delete a message, TB doesn't actually remove it from the file; it just sets a flag on the message to indicate that it's deleted.) I wouldn't recommend using the operating system's Compress function on TB files; they're used so frequently, and they can be so large, that you'll have a lot of processing overhead.
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