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The telecomm told us, if you have choppy voice, it most likely is caused by the layer one (cable quality). The street copper to our facility has been old and we suspect it contributes most to the issue we have.<br />
If drop-off, then it could be layer 2 or 3 issue. Since it is on-going issue we have been working tightly with isp. Pretty much every time user got an issue and reported to me, then I called to isp and created a case. Hopefully can work out.<br />
Thnaks.
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The telecomm told us, if you have choppy voice, it most likely is caused by the layer one (cable quality). The street copper to our facility has been old and we suspect it contributes most to the issue we have.
If drop-off, then it could be layer 2 or 3 issue. Since it is on-going issue we have been working tightly with isp. Pretty much every time user got an issue and reported to me, then I called to isp and created a case. Hopefully can work out.
Thnaks.

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Hi Experts,<br />
<br />
Since both our facilities were installed with the same model of voice IP phone system (Samsung OfficeServ) a year ago we've continuted having the voice breaking-up issue while calling between the two facilities using four-digit extension. Both facilities have a connection of 3 T1s and reserve dynamic cQoS 1,536K for public voice and another 768K for site-to-site phone.<br />
<br />
I want to know if the breaking-up issue on VOIP is &quot;normal&quot;? And we should live with it? What could be the cause and how to fixt it? <br />
<br />
Thanks.
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Hi Experts,

Since both our facilities were installed with the same model of voice IP phone system (Samsung OfficeServ) a year ago we've continuted having the voice breaking-up issue while calling between the two facilities using four-digit extension. Both facilities have a connection of 3 T1s and reserve dynamic cQoS 1,536K for public voice and another 768K for site-to-site phone.

I want to know if the breaking-up issue on VOIP is "normal"? And we should live with it? What could be the cause and how to fixt it? 

Thanks.

VOIP quality issue: voice breaking up

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).