Email messages dissapear after being opened.

Posted on 2012-09-05
Last Modified: 2012-09-27
I am using outlook 2007 with a couple of pop accounts configured. Everytime I open a message from one particular account I can read and print it. When I close it, it dissapears. it isnt in the deleted items, where could they be going? I checked my settings and I do not have the delete from server after deleting the item checked. I am at a loss any help would be appreciated.
Question by:Fhixer
    LVL 25

    Accepted Solution

    Check View/Current View and make sure you aren't showing only unread messages
    LVL 1

    Expert Comment

    First off check if you are not viewing only unread items in the favorites shortcuts.
    2cnd you write
     "I checked my settings and I do not have the delete from server after deleting the item checked"
    that has nothing to do with your problem, that's when you download messages with pop, they stay on the server even after you delete the message in outlook.
    BTW, gmail ignores this and always keeps your messages.
    Third, check your rules, make sure there is no rule specific for this account to delete the message after reading (that's probably the problem).
    LVL 47

    Expert Comment

    If you dont have too many custom views that you really need

    Simply open outlook using
    Start>Run>Outlook.exe /cleanviews

    This will reset all current, customm or broken views in outlook back to their defaults

    SHould be okay after that

    If you still have issues, its possible as above, there could be a rule thats moving it.

    If both the above dont help

    Close and reopen outlook using
    Start>Run>Outlook.exe /safe

    try it in safe mode
    If its okay here, its likely there is an 3rd party app or Addin that causing the behavior
    We can then look at disabling the add in

    Featured Post

    Enabling OSINT in Activity Based Intelligence

    Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

    Join & Write a Comment

    Set OWA language and time zone in Exchange for individuals, all users or per database.
    The viewer will learn how to simulate a series of coin tosses with the rand() function and learn how to make these “tosses” depend on a predetermined probability. Flipping Coins in Excel: Enter =RAND() into cell A2: Recalculate the random variable…
    The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

    754 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    17 Experts available now in Live!

    Get 1:1 Help Now