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Outlook 2010 Dragging Attachments Appends Extra Extension

Outlook 2010 - when I drag an attachment to another email (for example, worksheet.xlsx), the filename on the new email is worksheet.xlsx.xlsx.  If I then drag that one to a new email, it appends yet another .xlsx extension to the filename.  Does anyone know why this is happening and how to prevent it?  Thanks.  MarieJ in TX
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mariej
Asked:
mariej
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1 Solution
 
apache09Commented:
Check that Office 2010 SP1 is installed
http://support.microsoft.com/kb/2460049

If it is installed, try closing outlook then reopen using
Start>Run>Outlook.exe /safe

now try it here in safe mode
If its okay here, its likely an add in is causing the undesired behavior
We can then look at disabling the specific add in
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mariejAuthor Commented:
Hi,
Office 2010 SP1 is installed.  Same behavior happens in Safe Mode.  Any more ideas?
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apache09Commented:
Is the email you received it in, a custom form?

Is the new mail item its being dragged into a custom form?
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mariejAuthor Commented:
No custom forms.  Both are plain ol' emails.
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apache09Commented:
If you drag the attachemnt to the desktop first, Drop it on the desktop, then drop it into the email does it still do it?
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apache09Commented:
Also wondering if the original Document could have possibly been named/saved incorrectly.

Open Word, Crete a test document
Then go to Save As
Make sure in the File Name, there is no .docx on the end of it

Then save it to your desktop

Now Create a new email
Attach this document
Send it to your self

Once received try and drag and drop it to a new email
See if it does the same thing

If it doesnt its likely the sender of the original documents is naming their Files as Filename.docx or filename.xlsx

If this happens, outlook will again add the extension once attached
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mariejAuthor Commented:
Hi again,
This happens for all attachments, no matter if their pdf, .docx, .xlsx, .pptx in all emails from anyone.

I did what you suggested and still get the appended extensions.

Copying the attachment and pasting it into a new blank email also gives the appended extension as well.

Keep thinking.  We have to find an answer to this.

Thanks so much!!
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mariejAuthor Commented:
Also, FYI - I have an out-of-the-box installation of Win7 and Office 2010 and this does not occur on that machine, configured to the same account on the Exchange server.  Don't know if that helps.
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apache09Commented:
If yo uhave configured this same profile on another machine and it works fine, i would tend to say the profile may be corrupt, which can happen from time to time'

Theres two way you can try and go about fixing or repairing a corrupt profile

the easiest way is to close outlook
Then re-open using
Start>Run>Outlook.exe /cleanprofile

Once done may as well go ahead and reset the views in outlook as well back to their defaults
CLose outlook and  open with
Start>Run>Outlook.exe /cleanviews

Once done, see if the behavior is the same
If its still the same, you may need to actually recreate the exchange profile

Close Outlook
Go to Control Panel, Mail
Show Profiles

YOu should see the current outlook profile here
Do not delete it yet
Choose Add New, and Name It
NOw re-add the users exchange profile

Once done, set this new profile as the defautl profile
Now open outlook and test

If all is well
GO back and delete the one thats not working
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mariejAuthor Commented:
New profile - same result.  And this is happening for everyone in our company.  We're in pilot testing phase now.  When I login on another machine, I have the same result as well.
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apache09Commented:
What OS is being used?
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apache09Commented:
And I would be asking myself what different about this setup:

"FYI - I have an out-of-the-box installation of Win7 and Office 2010 and this does not occur on that machine, configured to the same account on the Exchange server.  Don't know if that helps. "

Are there any additional applications, Attachment applications, for File COnversion apps installed on the machine with the behavior?

I dont htihnk this will be it, but check one of the machines and see if cached Exchange mode is turned on
If it is try turning it off and testing
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mariejAuthor Commented:
Win7 32-bit.  We have only seen this in Outlook.  We can copy/paste or drag/drop in Windows Explorer without the problem.  Cached mode is off.  I just turned it on and the same thing happens.  Thanks so much for trying.  If you come up with any other ideas, I am definitely willing to try anything.
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apache09Commented:
How many users are we talking about here?
Can you try running office diagnostics on one of the PCs
See if that help, if not, go for an office repair.

If still no go, your not going to like to, but can you try an complete uninstall and re-install on once of the PCs

Use the same install media, if you can, as the one installed on the working machine
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apache09Commented:
In doing this, hopefully we can narrow down the issue to an Office issue, Outlook issues, or PC Issue
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mariejAuthor Commented:
We probably have 40-50 pilot users in place right now.  We hope to start production rollout in a couple of weeks.  I'll do the steps you list above and let you know.
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apache09Commented:
Can you explain a bit more about your enviroment

When you say Pilot Users what exaclty are they testing?
New PCs?
Old PCs upgraded to Win7 Office 2010?
Other applicaions?


If upgrading PCs, OS, and Office  what are they going from?
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mariejAuthor Commented:
XP/Office 2003 to Win7/Office 2010.  They are using SCCM to push "no-touch" images.  We're pulling some things from their old XP profiles into their Win7 profiles using USMT, but I have both a USMT load and a "bare-bones" load on two separate PCs and the same thing happens on both.  Pilot users currently have our "gold" image.  This is includes all the apps we need in the normal course of business.  We've had different stages of images beginning with the IT pilot, bronze, silver, and now gold.  I could not tell you if this problem happened on the earlier images.  It's happening now for everyone.  We have all kinds of other applications.  iManage Document Management, Acrobat, Document comparison software, metadata scrubbers . . . all kinds of extra apps.
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apache09Commented:
Ah okay

Can you re-push an image to an test machine?

Deffinatley Leave out the User settings from the XP Machine
There is no real migration from XP to Win 7 64bit,

Also make sure that in any of the images there is nothing in the image from any of the XP/Office 2003 setups, its just not going to be compatible.

I have a feeling it might be a result of the image pushed out

However, rather than recreating an image just yet....


Look at the OU these new Win7 PCs/Users are in.
Are they in the same OU as the normal current working XO/Office2003 PCs?

If not, try  moving them into the same ou as the others and test

Looking at the apps above...
I might also try removing the document management software off a test PC
Re-install/Repair Office 2010

Then test

Quite possible one of these apps is affecting outlooks functionality

At last resort, go back to the GOLD image
test it there
If it has the same issue, id probably do a new basic build with Office
Test

If okay start adding your apps, testing inbetween
if still good, take an image and push it out to a client PC
Now have a go
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mariejAuthor Commented:
I'm going to close this entry.  One of our network people who builds the images has been speaking with Microsoft support.  When I have a definite fix, I'll post it here.  Thanks so much for your help!  Marie
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mariejAuthor Commented:
No solution yet.  Will post solution when we get the answer from Microsoft support.  I ado appreciate the help and suggestions I did receive in the meantime.
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BRaccuiaCommented:
I was able to find one solution in this article:  http://social.technet.microsoft.com/Forums/en-US/outlook/thread/95bf8d3c-5ba7-44f2-b797-c10b4134320a

Basically, this is a bug caused by a security update for Word (KB2687315 for Office 2007, KB2553488 for Office 2010).   I am using Office 2010, so I uninstalled KB2553488 on my machine and verified that the problem no longer occurs.  

However, we have 500 computers across 7 locations, so uninstalling this update is not the best option for us (not to mention that the update fixes some vulnerabilities in Word that outweigh the problem caused by the update itself).  

If anyone can provide any info on alternative methods for solving this problem, it would be much appreciated.  Thanks!
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mariejAuthor Commented:
WOOHOO!  Thanks so much BRaccuia!  We're in the same boat you are (500+ computers) but at least someone else is out there with this problem AND have figured out a way around it!
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