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Envelopes Printing Offcenter

All of a sudden, I ran into a strange issue printing envelopes through Microsoft Word 2010 on Windows 7 32-bit. I use the mail-merge option, i chose the standard 4 1/8 by 9 1/2 envelope and hit print, and it print the delivery address offcenter (higher and to the left). I am using a Brother HL-2240 printer directly connected via USB. I tried resetting Word 2010 back to the defaults and contacted Brother support but they said since the printer prints regular pages properly, there isnt an issue with the printer. Any thoughts here as to what could be wrong?
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Cobra25
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Cobra25
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1 Solution
 
Arman KhodabandeIT Manager and ConsultantCommented:
I hope this guide helps you solve it:

Link 1

Link 2

http://www.gmayor.com/changing_envelope_layout.htm
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hdhondtCommented:
If all else fails, you can try to rest the printer to factory defaults, as follows (from The User's Guide):

Hold down Go as you turn the printer on, and keep holding it until the Ready LED turns off. release Go and wait until all LEDs are off. Now press Go eigth (8) times. make sure all LEDS turn on.

This will reset the entire printer, except the network settings.
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hdhondtCommented:
BTW, the User's Guide is here, but it's protected so I can't copy/paste the instructions. See page 64 (pg 86 of the PDF)
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Cobra25Author Commented:
Could it be an issue with Microsoft Word? I will try the reset option today, just want to rule out all possibilities.
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hdhondtCommented:
It could be. Make sure Word's envelope size setting matches your envelopes.
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Cobra25Author Commented:
Replaced printer under warranty and all is well.
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Cobra25Author Commented:
Hardware issue.
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