My problem is happening with multiple users on an Active Directory domain.
The Roaming profile is Redirected to the server, and has Offline Files enabled.
Every so often, I get a user telling me that they are not able to send or receive any email when they are outside of the internal network. (Computer set in Offline Mode)
When I get to their computer, I have a look at the dropdown in Outlook (2010) or Send/Receive settings in 2007. When the issue occurs, the list is either blank or I am unable to view the settings.
The cause is that the .srs file in the %appdata%\Microsoft\Outlook\ is the file is not available offline (it has a grey X on the file name in Windows 7)
I believe this is because the file is locked.
I have reconnected the network to get the server copy (VPN).
Then I open Outlook and everything works fine.
I will close Outlook while still connected to the network.
Disconnect the VPN and again it will not work.
I have tried to search on Google and EE for any similar issues, but am unable to find anything.
Appreciate your help.