Windows 7 Print job stuck in queue

Posted on 2012-09-05
Last Modified: 2012-09-11
I have a Windows 7 64 bit pro computer with a USB local attached Ricoh 1013f. It is the only printer on the computer. It installs fine and says ready. When I print anything it sits in the queue with a staus printing but it never prints unless I reboot the computer. I've tried stopping/starting the print spooler, removing and reinstalling the printer, updated drivers, tried PCL, PCL53 and PCL6 drivers. Nothing seems to help only restarting the machine will make the jobs print. Any ideas?
Question by:pitboy
    LVL 28

    Expert Comment

    It may be a good idea to manually clear your print queue:

    1. Open a command prompt with full admin privileges:  click on the Start button, enter cmd in the Search field, right-click on the command prompt icon and select Run as administrator

    2. Within the command prompt enter net stop spooler

    3. Use Windows Explorer to navigate to %systemdrive%\Windows\System32\spool\printers\ and delete all of the files within that folder

    4. Return to your elevated command prompt and enter net start spooler

    Accepted Solution

    Fixed this problem. This is a new Dell vostro 460 that had Bluetooth software on it when it came from Dell. I disabled it from starting and the printer started printing like it should. The jobs no longer would get stuck with a "printing" status in the print queue. If you have this problem and don't use your Bluetooth for anything run msconfig and disable the software in the startup.
    LVL 28

    Expert Comment

    That's very unusual.  It may be wise to continue to monitor this situation.  I have installed and configured literally thousands of Dell computers with Bluetooth capabilities, and I have never encountered a scenario where that function interfered with printing.

    Author Comment

    Same here.. I called Dell and had them look at it. They didn't know why it would do it.

    Author Closing Comment

    Beacuse it worked!

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