After some whacky Windows 7 issues on a customer's Dell laptop which was stopping the PC being able to print (relating to print spoolers, etc), a data back-up/ Windows 7 format reinstall/ data restoration took place. If was done so with the Dell disk provided and all Windows updates seem to have taken since. With the printer issue now well-and-truly resolved, we now have another issue whereby the customer's Microsoft Bluetooth 5000 mouse won't work (in fact, it worked while I was there without me having to do a thing to pair it, but seems to have dropped off later that night after I left).
Initially, the customer said he tried to pair the mouse via devices and printers, but it would pop up for a second and then close. I refined that process with him, making sure he held the small button on the mouse down 'til the light on the mouse flashed, then tried to pair as he had, but that didn't work. I have also directed the customer:
- To Device Manager><BT DEVICE>>Power Management TAB to confirm the BT device isn't set to be automatically turned off by Windows to save power;
- to 'services.msc', then had him confirm BT Support Services was started and set to run automatically - it was.
The customer's wife has exactly the same mouse which she uses 4 feet away from his PC, and, while it works perfectly on hers, it won't pair to his machine either.
I have suggested to the customer that he installs the software from the disk he got with the mouse, but he claims he didn't receive any.
I'm not ruling out user error at this point, though this guy is an engineer and has displayed quite a bit of investigative skill so far.