Windows 7 Blue Screen of Death Minidump Analysis Request

Posted on 2012-09-05
Medium Priority
Last Modified: 2016-11-23
Greetings wise wizards of EE:

I'm helping a friend with a Dell Windows 7 desktop, that is acting very sluggish and has recently and intermittently produced the dreaded Blue Screen of Death.

I'm afraid I don't know many more details beyond that, as I have yet to work on his machine, but in preparation I did coach him through to send me the latest Minidump file that the BSOD produced in the C:\Windows\Minidump folder.

I am hoping one of you wizards can analyze the attached minidump file, to help isolate the exact cause. Though I am grateful for all responses, I am looking for a specific analysis of the attached minidump file, rather than just general troubleshooting or security advice.

Many thanks in advance,

Question by:zovoth
  • 2

Assisted Solution

djsharma earned 800 total points
ID: 38371087
I have analyse the dump and found that the RTKVHD64.sys is creating a BSOD.
login in safe mode.
Please check if you have multiple audio driver.If yes than uninstall all audio driver and install audio driver by inserting Motherboard CD.
Try to set a system restore point before installing a device driver.
LVL 93

Accepted Solution

nobus earned 1200 total points
ID: 38371217


i suggest to run a ram test (memtest86+) from www.memetest.org, or from the UBCD :
http://www.ultimatebootcd.com/                              ultimate boot cd
http://ubcd.mirror.fusa.be/ubcd511.iso                        direct link UBCD

note : best make the UBCD on a WORKING PC - and test the cd there
if the "bad" pc cannot boot from the cd - try with 1 stick at the time, and try all sticks

Author Closing Comment

ID: 38381116
Greetings nobus and disharma:

Many thanks to you both for analyzing the minidump file to isolate my friend's Dell desktop Blue Screen of Death.

I haven't had a chance to tackle the issue yet, but now that you've pointed the way, I'll update the audio driver, as well as conduct a test of the memory modules.

Nobus, the www.memetest.org link is broken, but I will try the other methods you have suggested.

Thank you again and if the solution varies from the sources you've indicated, I'll return to this post.

Take care,

LVL 93

Expert Comment

ID: 38381946
sorry - typo  in the link shoud be : www.memtest.org

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