Microsoft Office Live Meeting 2007 Crashes when Joining a Meeting

Posted on 2012-09-06
Last Modified: 2012-09-25

I have an issue with a remote user whose Live Meeting crashes when they try and join a meeting. The software was previously running ok on Windows XP Pro, and there haven't been any changes to the machine's software/configuration since the last successful meeting.

Opening the meeting seems to run fine, but at the point when the screen opens up LM then crashes, with the following error:

Screenshot of Live Meeting error
The associated Application Error in the event logs is as follows:

Application Event Log
So far I have uninstalled Microsoft Office Live Meeting, removed all relevant registry keys and re-installed, however the user still has exactly the same problem.

Any help of suggestions would be appreciated.

Many Thanks,

Question by:chris2506
    LVL 11

    Expert Comment

    Hi, have you tried to update MS Framework? .  Can you update the computer to Windows 7?
    LVL 3

    Author Comment

    Hi g000se,

    No I haven't, the .NET framework is up to date. And although to upgrade would most likely solve this issue, since I would install from an image so the W7 install (and Live Meeting) would be 'out of the box'  as it were, the problem with that is the user is in the Ukraine and I'm in England, so a reinstall is a big undertaking considering the problem lies with a single software installation.

    Thanks for the suggestions,

    LVL 3

    Author Comment

    A quick update - I've tried running the software on a (newly created) local user profile, but had exactly the same error.
    LVL 3

    Accepted Solution


    Eventually settled on reverting to a system restore point, which resolved the issue. Having said that, an actual fix for the problem was not found.


    LVL 3

    Author Closing Comment

    The suggestions posted, although undertaken, did not solve the issue - a system restore was a valid fix for the problem.

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