?
Solved

Microsoft Office Live Meeting 2007 Crashes when Joining a Meeting

Posted on 2012-09-06
5
Medium Priority
?
953 Views
Last Modified: 2012-09-25
Hello,

I have an issue with a remote user whose Live Meeting crashes when they try and join a meeting. The software was previously running ok on Windows XP Pro, and there haven't been any changes to the machine's software/configuration since the last successful meeting.

Opening the meeting seems to run fine, but at the point when the screen opens up LM then crashes, with the following error:

Screenshot of Live Meeting error
The associated Application Error in the event logs is as follows:

Application Event Log
So far I have uninstalled Microsoft Office Live Meeting, removed all relevant registry keys and re-installed, however the user still has exactly the same problem.

Any help of suggestions would be appreciated.


Many Thanks,

Chris
0
Comment
Question by:chris2506
  • 4
5 Comments
 
LVL 11

Expert Comment

by:g000se
ID: 38373215
Hi, have you tried to update MS Framework?  http://www.microsoft.com/en-us/download/details.aspx?id=21 .  Can you update the computer to Windows 7?
0
 
LVL 3

Author Comment

by:chris2506
ID: 38373489
Hi g000se,

No I haven't, the .NET framework is up to date. And although to upgrade would most likely solve this issue, since I would install from an image so the W7 install (and Live Meeting) would be 'out of the box'  as it were, the problem with that is the user is in the Ukraine and I'm in England, so a reinstall is a big undertaking considering the problem lies with a single software installation.

Thanks for the suggestions,

Chris
0
 
LVL 3

Author Comment

by:chris2506
ID: 38375736
A quick update - I've tried running the software on a (newly created) local user profile, but had exactly the same error.
0
 
LVL 3

Accepted Solution

by:
chris2506 earned 0 total points
ID: 38418533
Hi,

Eventually settled on reverting to a system restore point, which resolved the issue. Having said that, an actual fix for the problem was not found.

Thanks,

Chris
0
 
LVL 3

Author Closing Comment

by:chris2506
ID: 38431905
The suggestions posted, although undertaken, did not solve the issue - a system restore was a valid fix for the problem.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

With its various features, Office 365 can not only help you with your day-to-day business tasks, it can also do wonders for your marketing campaign.
I came across an unsolved Outlook issue and here is my solution.
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
Have you created a query with information for a calendar? ... and then, abra-cadabra, the calendar is done?! I am going to show you how to make that happen. Visualize your data!  ... really see it To use the code to create a calendar from a q…

612 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question