Duplicate files save when I save to the desktop

Posted on 2012-09-06
Last Modified: 2012-09-15
One of my users has an issue with saving items to his desktop.  Anytime he saves anything on his desktop, it will automatically put a second (100% identical) file on the desktop.  They are linked, so whatever happens to one, happens to the other.  For instance, if I open one and change something then save it, the same change happens in the other "file."  If I delete one, the other is deleted as well.  

What does this tell me?  That somewhere in the registry, there are 2 entries that make use of the "Save to Desktop."

Background on this computer and user: The guy is remote and did not want his files (My Documents and Desktop) to be redirected because waiting 2-3 seconds was too painful. We removed his machine from the GPO and made all of the appropriate changes, but it still would not stop redirecting.  We finally had to go into the registry and make a few changes so it would stop looking to the server for his desktop and documents.

After our tech made those changes, everything worked just fine.  We then called him due to his machine having low disk space, and he expressed this issue.

Anyways, I have hit my limit of knowledge regarding the registry which is where I believe the issue lies.

His machine:
On a domain, but is remote
Windows XP with SP3
Dual Core
4 GB of RAM
Question by:hbrumfield
    LVL 77

    Expert Comment

    by:David Johnson, CD, MVP
    which desktop is it being saved to
    users desktop or default (all users) desktop

    in your folder redirection gpo did you have this setting set up?
    Policy Removal Behavior Restore contents
    LVL 1

    Author Comment

    It is being saved to his profile's desktop.

    I do not know if that setting was set up.
    LVL 77

    Assisted Solution

    by:David Johnson, CD, MVP
    That setting wasn't set up and should be set..
    Are you sure that it is being saved to his profiles desktop?
    If so then I think you have a registry error in which his desktop location and the allusers/default users desktop location are the same.
    LVL 1

    Author Comment

    Yes, I am sure that it is being saved to his profile's desktop.  I agree with having a registry error, I am trying to figure out where the error might be.
    LVL 1

    Accepted Solution

    The issue has been resolved.  

    Within the registry, I went to Software\Microsoft\Windows\Explorer and searched the Shell folders.

    Both Shell Folder and User Shell Folder had the wrong information for the Common Desktop.

    I changed the information to lead to %ALLUSERSPROFILE%\Desktop

    After a reboot, this issue was resolved.  

     ve3ofa, thank you for your assistance.
    LVL 1

    Author Closing Comment

    Only one expert responded and I figured out my own solution.

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