Cannot print files to Adobe PDF ('save to PDF' not an option)

Posted on 2012-09-06
Last Modified: 2012-09-14
I have a user who needs to print reports from Microsoft Dynamics GP 2010 to PDF, and would like to be able to print Excel 2007 documents to PDF as well. She can save Excel and Word documents to PDF using the built-in PDF converter, but for GP she needs to be able to print to PDF. She has Acrobat 9.5 Standard installed on a Windows 7 64-bit edition computer, and Office is Office 2007, 32-bit edition.

When she tries to print a document to PDF from an Office program she gets the error 'Your file could not be printed due to an error on Adobe PDF on Ne01:. There are several possible reasons: there may not be enough memory available/if you use a network for printing there may be a problem with the network connection or printer driver/there may be loose cables or a bad connection'. This is bupkis, as she has 3 gigs of RAM and gets this error even if she is trying to make a PDF containing one word in one font only, and the Adobe PDF printer is the locally created one on her machine. She can't print to PDF from any application- I've tried with Notepad and Wordpad in addition to her original complaint of not being able to print to PDF from Dynamics. This happens to any user on her machine; I logged in with admin privileges and got the same error.

I believe the Adobe PDF printer is set to print directly to printer rather than spooling. I have verified that the print spooler is running and set to automatic start.

Thank you.
Question by:camwyncwru
    LVL 23

    Accepted Solution

    One option is to install CutePDF on her computer. It's a free application and just works.

    Another option is to remove all the printers and print drivers from her computer and try at that point to print to PDF. Install back all printers.
    LVL 31

    Expert Comment

    by:James Murrell
    Hi agree with above "Another option is to remove all the printers and print drivers from her computer and try at that point to print to PDF. Install back all printers"

    but also have you run all updates for adobe? even repair?

    could also be permissions: have you tried logging in as admin and trying?

    Author Comment

    I ran all the updates, as well as repair, still no good. Logged in with an admin account too, also no joy. Wound up installing a substitute.

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