Office 2010 duplicates network drive

Posted on 2012-09-06
Last Modified: 2012-10-01
We have a user that tries to insert a hyperlink into a word/excel document and when they choose the T drive (network drive), it duplicates the T Drive to the Y drive with the same path.

Environment is Term server, server 2008 R2 SP1 with Office 2010 64 bit.

Here are the steps: open word --> choose Insert --> Hyperlink --> From drop down choose the T drive.  Once the T drive has been chosen and the folders populate, in Computer, the Y drive is created and it matches the T drive.

I will attach a picture of where i am doing this from.

Does anyone have a resolution for this to stop doing this?  I can not find a resolution for this anywhere.

Image 1: shows that i am about to choose a file location for the hyperlink and the Computer window shows no Y Drive

Image 2: shows me choose the T drive and now Computer has a Y drive with the same path
Question by:advserver
    LVL 22

    Accepted Solution

    One thing that caused this for me in the past is the user had a shortcut to that path with drive letter Y: on their desktop. Other than that, there are some more steps to help isolate the problem. You had mentioned that it happens for one user? Since its a termserver, I assume everyone else is okay, the problem may be associated with the user's profile on the server. If you rename their profile and force Windows to build a new one, see if that works. Then you can copy their desktop, docs, favourites, etc to the new profile.

    Beyond that, discussion of further troubleshooting steps is here:
    LVL 4

    Author Comment

    Sorry...This is for all users!

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