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Printer goes offline until reboot (network printers)

On a windows 7 professional machine, all network printers show as "offline". If the machine is rebooted they go onine, work fine and everything in the queue is sent to the printer properly.

After a while, the printers will show "offline" again.

Does anyone know what could cause this or how to troubleshoot?

Thanks.
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earwig75
Asked:
earwig75
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2 Solutions
 
albeloCommented:
Sounds like the Print Spooler is crashing.  Next time they go offline, check to see if the Print Spooler Service is running.  Administrative Tools -> Services or run Services.msc.  If it's offline, check the event logs for errors.  You can then just restart the Service and they should come online again.  I had a problem where a HP Driver was crashing the Print Spooler.  Had to replace it with a different driver.
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earwig75Author Commented:
Ok, I will look into this. One thing I should note; no errors are popping up on the screen. No spooler unavailable etc.
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Run5kCommented:
First of all, ensure that you have the latest drivers for your printers.  After that, it would be a good idea to manually clear your print queue:

1. Open a command prompt with full admin privileges:  click on the Start button, enter cmd in the Search field, right-click on the command prompt icon and select Run as administrator

2. Within the command prompt enter net stop spooler

3. Use Windows Explorer to navigate to %systemdrive%\Windows\System32\spool\printers\ and delete all of the files within that folder

4. Return to your elevated command prompt and enter net start spooler
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albeloCommented:
Did you look into the problem further?  Are you still having issues?
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earwig75Author Commented:
The primary person using this machine is on vacation. I'll be able to check it out next week. Thanks.
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