Posted on 2012-09-06
Here is teh scenario. A user brought their HP Pavilion laptop to me. I opened it up and the first thing that happened was an error message that "windows Explorer was starting and stopping" and then all of the icons on the screen disappeared and the screen went blank.
first thing I did was go to task manager and found the cmd.exe. I added the hidden administrator and then I from a blog I read , in the cmd.exe I copied the explorer.exe file to another location, renamed the file and the then copied the renamed file back to the c:\Windows location name is PAL.exe.
From the task manager I went to regedit.exe and at HKLM\Software\Microsoft\WindowsNT\Current Version \WinLogon and for the shell I change the explorer.exe to PAL.exe. I then logged off the machine and logged back on.
Now my icons are all there but when I try to go to the Start Menu and select "All Programs" I get that error message that the windows explorer is stopping. Also, My "Pin to Start menu items" are missing.
Another thing I tried was to copy explorer.exe from another 64 bit machine. This didn't work so I reverted back to my PAL.exe file.
2 questions--1. is there a valid registry cleaner I can use to get this machine up and running?
2. What is the proper method for getting a good copy of explorer.exe, and if I do will this fix my "All Programs" issue or is there just another tweak in the registry I need to make to fis this Windows Explorer is stopping issue?