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  • Status: Solved
  • Priority: Medium
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Why won't Internet Explorer or logmein work on this Win7 Gateway computer

I’m setting up a new laptop for a customer.  Gateway ne56r13u Intel B820 with 8GB memory running Win7 Premium 64 bit.

I have connectivity both wired and wirelessly.  I can get on the Internet with Firefox and also Windows Update downloads and installs updates.  But IE9 says it can’t connect to the Internet.  When I do diagnosis the troubleshooter can’t say what the problem is.  Also I tried to install Logmein.  There I’m eventually stopped by a message saying, “a connection with the server could not be established”.  I looked for proxy servers but didn’t find any.  I tried turning off IPV6 on the adapters but that didn’t help.

So…. What do Firefox and Windows Update know that Internet Explorer and Logmein don’t?

Thanks,
Al
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alanlsilverman
Asked:
alanlsilverman
  • 2
1 Solution
 
oneononecompCommented:
What is the home page in IE?  Can you retype google.com in the url to see if it's a site issue?
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tylerpayneCommented:
Click tools, internet options, advanced tab, reset button. After the reset go back to advanced tab and see if use SSL 2.0, 3.0, and TLS 1.0 are checked.
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alanlsilvermanAuthor Commented:
tylerpayne that did it.  SSL 3.0 and TLS 1.0 were checked but SSL2.0 wasn't.  But now I have IE and logmein.  
Thanks much,
Al
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tylerpayneCommented:
Any time. Glad to know that worked.
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