Exchange 2007 Sharp Scanner Email Format Incorrect

Posted on 2012-09-06
Last Modified: 2013-12-27
I need to resolve the following issue,

When I scan to email using several different Sharp Copiers, I receive a from address as follows:; on behalf of; scanner@ <>

The scanner is configured to authenticated SMTP.  The server is Exchange 2007, version 14.1 build 218.15 on Windows 2008 R2 Standard SP1

I need the from address to simply be

Attached is the smtpreceive log for the message
Question by:accucom

    Author Comment

    I think I didn't get the smtp log attached correctly.  Here it is.
    LVL 52

    Expert Comment

    by:Manpreet SIngh Khatra
    Is there some AD account created as well "scanner@" ??
    Is this happening just for one Scanner or all Applications ?

    The server is Exchange 2007, version 14.1 build 218.15 - By Version i guess its Exchange 2010 and not 2007.

    - Rancy

    Author Comment

    Yes there is an AD account with a mailbox.  It happens with all Sharp Copiers but not with our Cannon copier.  It happens whether I set it to Authenticate or simply set it up to blind relay.  I believe I need to have it authenticate because I don't want an On Behalf Of in the reply address.  I need to use the reply address for automated e-fax sending which is why I need this resolved.
    LVL 36

    Expert Comment

    if the scanner is only sending to addresses within your Exchange infrastructure, it does not need to to a/ use an AD authenticated account, or b/ be allowed to relay.

    The on behalf of is because you have an associated AD account.

    I would have it send using anonymous SMTP and not have an associated AD account.
    LVL 21

    Accepted Solution

    This is because you have not set the default name and reply to address.
    See attached screenshot.
    To set this, log in to the copier's web page and go to System settings>image send settings>scan settings.
    Once you have entered the correct name and reply to address, the copier will no longer add the "on behalf of" prefix

    Author Closing Comment

    Changed and working per wyliecoyoteuk's instructions.  Thanks!

    Featured Post

    Top 6 Sources for Identifying Threat Actor TTPs

    Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

    Join & Write a Comment

    Learn more about how the humble email signature can be used as more than just an electronic business card. When used correctly, a signature can easily be tailored for different purposes by different departments within an organization.
    Local Continuous Replication is a cost effective and quick way of backing up Exchange server data. The following article describes the steps required to configure Local Continuous Replication. Also, the article tells you how to restore from a backup…
    In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

    745 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    19 Experts available now in Live!

    Get 1:1 Help Now