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Cannot print to network printer from remote session

I have a user that connects to a remote server using Remote Desktop Connection (RDP).  The remote connection is setup to use printers in the Local Resources tab.  All of the printers on the user's local machine are network printers, all on the same print server.  User's computer is running Windows 7.

The user can print to all network printers when working locally off of her computer.  When she connects to the remote server, she can print to all network printers except one.  The printer appears to be created successfully on the remote server, but she is not able to print to this one printer.  I didn't have time today to see if other users are able to print to this one printer - I'll check that tomorrow.

I deleted and re-created the printer on the print server.  I'm able to print to the printer from the print server.  She was able to print locally after re-creating the printer on her computer.  But it fails once trying to print through the remote server.

Any ideas?
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David XF
Asked:
David XF
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1 Solution
 
IT_CrowdCommented:
The printer and printer driver will need to be installed on the remote server, as well has local PC. Can you make sure its installed on the remote server?

-IT_Crowd
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David XFSystems AdministratorAuthor Commented:
I did confirm that the local computer, remote computer, and print server all had the same driver installed.

There was a problem with the remote server this morning.  After a reboot, the user was able to print from the remote server again.  Still don't know what the problem was, but a reboot fixed the problem.
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IT_CrowdCommented:
Could have been the print spooler, maybe?   Anyways, glad its working!

-IT_Crowd
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David XFSystems AdministratorAuthor Commented:
First thing I did was restart all the Print Spooler services.  So it wasn't that.  The remote server froze over the weekend, so I'm going to assume the remote server itself was having an problem and that caused the printing to stop.  I'm not 100% sure if that's correct, but it's the most logical answer for now.  Thanks for helping out.
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David XFSystems AdministratorAuthor Commented:
Rebooting the remote server fixed the problem.  Did not find out why the remote printing stopped working.
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