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Server 2008 R2 Windows Firewall won't start - access denied and other issues

Posted on 2012-09-06
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Hi Experts,

We installed a fresh Server 2008 R2 onto an HP DL380G5 server, ran all waiting updates, all logs were clear, then we delivered to the client and joined to his SBS2011 domain.
Set up as Remote Desktop Server and clients connected and all was working fine for about 1 week.
Then they called because Acrobat would not start, just closed straight away like a DEP problem.
We switched DEP to just windows files and rebooted, no longer could we contact the server, so we went onsite and it was at the login screen, it could see outbound to the internet, but nothing on internal LAN could ping or she shares on this server anymore.
We found that the windows firewall service would not start due to Access denied, error 5.
We bought the server back to our office and have tried everything that we can find but have run out of ideas.
I have checked the GPO's at the site, but this server was only getting the default domain policy and that has no settings that might cause this mess, that I can see.
The server has been disjoined from the domain and still has this issue, I am about to rebuild it but don't want to until I can understand what happened here as to avoid it happening again.

Thanks.

Craig
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Question by:Tingathewinga
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Expert Comment

by:databoks
ID: 38374283
Do you have any errors in the Event Viewer?
Are you using the Administrator Account when you try to Start the Firewall?
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Author Comment

by:Tingathewinga
ID: 38374310
Hi, the only error in event log is the service error about windows firewall, access denied error 5. We are logged in as the administrator account. Also, the Windows Management Instrument Driver service will not start, says Error 127, the specified procedure cannot be found.
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Expert Comment

by:databoks
ID: 38374359
Please post an Image of the Errors in the Event Viewer.

Try also the following.

Run->Cmd as Administrator-> sfc /scannow

After that chkdsk C: /F

Restart the server.
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Author Comment

by:Tingathewinga
ID: 38374390
Hi databoks, already done sfc /scannow, but no chkdsk yet, will try that now and come back to you.
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Author Comment

by:Tingathewinga
ID: 38374498
Chksk completed with no problems, I tired creating new security template see here->http://social.technet.microsoft.com/Forums/en-US/windowsserver2008r2general/thread/f2f45412-8755-4fdd-b070-19d1c60cb6ff
But same issue persists like others in that post.
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Accepted Solution

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Tingathewinga earned 0 total points
ID: 38374699
Hi again, I found that the server was missing lots of registry keys, I tried a reboot into last known good configuration, and it failed to boot, then in normal and safe mode it fails to boot, just a black screen.
So I am now rebuilding this server, and will take a backup, then document every install of software after that to find what has caused this hopefully.
Thanks for your input thus far.
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Author Closing Comment

by:Tingathewinga
ID: 38804845
Ended up rebuilding the server and documenting each outcome after each new peice of software or role was loaded, this time there are no problems at all and its working fine in production now. Very strange problem.
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