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Outlook 2010 with Office 365

We have Office 365 and I am able to connect using OWA, and I can also log into Lync and SharePoint online successfully, but I cannot connect using Outlook 2010.  I have run the install steps, setup the proxy settings exactly as colleagues have theirs set, but I am still prompted for a username and login once setup is done with Outlook.   Am I missing a host file entry or something along those lines?  

Someone else setup my colleagues and they are no longer in the office.  

I have turned off the firewall temporarily with no luck there as well.  

Windows 7 Ultimate, Office 2010 Professional Plus

Tanks
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tfitz99
Asked:
tfitz99
3 Solutions
 
tylerpayneCommented:
Is the machine apart of a domain? Are you adding the mailbox as pop3 or exchanger server?
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tfitz99Author Commented:
No, the machine is not part of a domain.  It is in Workgroup.  I want set this machine up to access Office 365 from office or home without making changes.

I went in as exchange server.  I also tried IMAP but that didn't work either.  It seems to hit the hosted servers but then prompts for username and password over and over as if I am entering the wrong credentials.  The same credentials I am trying work fine with OWA, Lync, and SharePoint.
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tylerpayneCommented:
There is probably an old entry in the Outlook configuration xml file. Try this:
1. Open: “C:\Users\\AppData\Local\Microsoft\Sign In\Config\\”
2. Rename or delete the file: “outlook-autodiscovery.xml” to: “outlook-autodiscovery.xml.old”
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tfitz99Author Commented:
I deleted everything I could find and it still acts like I am connecting to the server but it won't accept the same credentials I enter successfully for OWA access.
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Vasil Michev (MVP)Commented:
Do you have any soft-deleted users with the same UPN? From the portal, go to users, deleted and check. If there are such users, either recover them with a diff UPN (requires license) or delete them using Powershell
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tonyperthCommented:
If the autodiscover is set up properly you should simply need to put in your email address and password using the Wizard to set up your account, rather than doing it manually.

Tony
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tfitz99Author Commented:
I currently have the admin looking into the account to see if there is legacy information as suggested, or setup issues.  I will post an update when he is done.  Thanks for the info so far.
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