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Slow printing with 2008 R2 RDS over the wan

Posted on 2012-09-07
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Last Modified: 2013-02-11
Hi Guys,
I have installed an RDS gateway and RDS Server on our datacenter.
We have 20 users connected through vpn to our datacenter.
When they print files, printing is very very slow.
I have heard about deactivate easyprint and install the printer drivers on the server.
Can you guide me to resolve this issue please ...

The same client have citrix connection to our datacenter and printing works good !!

Thanks for your help
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Question by:wahrani16
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15 Comments
 
LVL 9

Expert Comment

by:bharrington83
ID: 38376682
Are you printing to a local printer for the remote user or a printer which is local to your lan?
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Author Comment

by:wahrani16
ID: 38377345
Hi,
Some printers are connected to USB and others are networks printers local to the lan
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LVL 9

Expert Comment

by:bharrington83
ID: 38377385
And is printing slow on both kinds of printers or just on one type?
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Author Comment

by:wahrani16
ID: 38377738
yes, the problems appears on both network printers and local usb printers.
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Expert Comment

by:Michael Dyer
ID: 38377919
By default 2008r2 sets "Render print job on client computers" to be enabled in the printer properities.  This could be part of the issue, especially if the workstations are not that robust - try unchecking this and see if the performance improves.
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LVL 8

Expert Comment

by:zoubi77
ID: 38378076
What kind of WAN link are we talking about? When you use Citrix and you use USB printers than print jobs are routed via ICA channel and some compression is applied. If you use universal print driver from Citrix, you can get even better performance over slow links. RDP does not offer any kind of optimization and as print jobs can get pretty big, you experience delay.

Why do you want them to use RDP if (as you said) Citrix works well?
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Author Comment

by:wahrani16
ID: 38378091
Hi, Exact Citrix print optimisation is better but we have planned to put them en RDS 2008 for some reasons. now they work on RDS 2008 and I can't revert back :)
The link between the site and the datacenter is 2 MB. there are 20 users.
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LVL 8

Expert Comment

by:zoubi77
ID: 38378124
I suggest that you install some monitoring tool and measure bandwidth consumption when user is printing - http://www.bandwidthmonitorpro.com/ (free trial). Maybe your networking guys could help you here.

You might be surprised how quickly pipe can be full, when printing is in place. I'd check that first.
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Author Comment

by:wahrani16
ID: 38382117
Hi guys,
It's not just a printing problem but a general problem ..

I am making some tests, I am actually on the client lan. There is just 2 users connected.
When I launch RDS session, the display is very slow !! when I try to open an email on outlook it takes 5 seconds after I click on it ...
- I am sure that It's not a bandwith problem
- It's not a performance problem the vmware infrastructure is very powerfull.

Can you help on this ...
Thanks !
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Expert Comment

by:bharrington83
ID: 38384322
How can you be sure it's not a bandwidth problem, you have a 2Mbps connection, right?  What do you have your client render settings set to?
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Author Comment

by:wahrani16
ID: 38398720
Hi,  client render settings or to the max. Here is an test bandwith result.
1,57mbits/s down   1,47mbits/s up SDSL if I convert to kb/s it's 192 down and 187 up
Do you think it's sufficient for 12 users over the wan and inside a vpn site to site ?
 they use a lot office applications and printing.
When they scroll on a pdf, it's freeze.
An rds sessions takes above 60 kb/s isn't it ?
Thanks for your help
0
 

Author Comment

by:wahrani16
ID: 38404548
Hi Guys,

adding this key to regedit seems to correct the problem :
HKLM\SYSTEM\CurrentControlSet\Services\TCPIP\Parameters\
Key: "DisableTaskOffload" (dword)
Value: "1"
I will test again.

Thanks,
0
 

Expert Comment

by:Csalaun00
ID: 38648843
Wahani16,

Where are you adding the regedit, Workstation or Server?

Thanks
Cliff Salaun
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Accepted Solution

by:
wahrani16 earned 0 total points
ID: 38861108
Hi all,

Csalaun00 > added it on the server.
But I finally used thinprint and all priting problem are resolved.

Thanks to all for your help
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Author Closing Comment

by:wahrani16
ID: 38875479
Using thinprint resolved the problem.
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