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Severe INF error when trying to install ATI Radeon 7500 64MB PCI Windows XP

I was transferring this card from one old Dell Desktop to another. The reason this video card is being used is because it is PCI and it supports Dual Monitors.

The card worked on the old computer. I do not have the Installation CD for the card.

The computer has an onboard video card which I disabled in Device Manager.

I can get a display. I can actually get a display to 2 monitors but only in duplicate.

I copied the ATI folder from the old computer to the new computer. When I try running setup I get the following message:

"Severe INF error Video driver not found." I click ok and then the following message appears:

"Severe Setup was unable to complete the installation. Try to setup your display adapter with a standard VGA driver before running setup."

In device manager under display adapters the Intel onboard adapter has been disabled.

Under other Devices is the Yellow question mark Video Controller(VGA Compatible)

I have tried windows update to install driver automatically and get message that

Hardware update Wizard cannot install this hardware because the wizard cannot find the necessary software.

The OS on the old computer was XP PRO and this computer is also XP Pro SP3
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RockySea
Asked:
RockySea
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2 Solutions
 
tylerpayneCommented:
You need to go to the ATI website and get the driver, The computer dosent know what to do with the card. That will fix the dual monitor issue.
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rindiCommented:
Go to the dell site and download the original driver from there, or go to the AMD site and get it from there, then try to install the complete driver software from the exe file.
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RockySeaAuthor Commented:
Rindi this is a 3rd party card that did not come with this unit. I moved it from one computer to another. Is there a reason I should still go to Dell to download a driver? The onboard graphics card works fine but I have disabled it. Thank you.
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RockySeaAuthor Commented:
Unless I need to go to Dell first I am going to try going to AMD and downloading though I believe that is what I transferred when I moved the data from the old computer to this computer. I'll let you know how it turns out.



Thanks for your help!
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tylerpayneCommented:
you cant transfer files, it needs to install and write the registery files.
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RockySeaAuthor Commented:
Should I remove the Intel Extreme graphics driver that is listed in add/remove programs first or does it not matter?

Thank you.
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RockySeaAuthor Commented:
Thanks for your help TylerPayne but unfortunately that did not work.

I downloaded from the link you provided, it starts the setup wizard and then eventually(at the exact same place) gives me the same Severe INF error message.
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tylerpayneCommented:
http://www.hardwareanalysis.com/content/topic/11730/

Look for paul ellinsworth comment and follow those directions
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RockySeaAuthor Commented:
Yeah I had seen this through my google search but no luck. I tried following what he described but got confused where he writes:

"Find the video card - if it's not recognized at all it'll say something like VGA Controller.

Double click it, go to the driver tab, Reinstall or Install or whatever Drivers button.

Select "List all drivers....""

Mine does not give me any of that wording or options. My options are Driver Details, Update Driver, Roll Back Driver, or Uninstall. I assumed he meant update Driver so I chose that. But that just starts the Welcome to the Hardware Update Wizard. I do not see a selection to "List all drivers...."

As an aside, when I used the wizard that started from the link you provided it created a folder ATI. Inside that folder is a subfolder SUPPORT. Inside that subfolder is a folder 6-11-pre-r300_xp-2k_dd_ccc.... Inside that folder is many things including a folder DRIVER. Inside that Folder is a Folder 2KXP_INF

I have tried pointing the add hardware wizard to that folder but I get message:

"Cannot Install this Hardware The hardware was not installed because the wizard cannot find the necessary software."
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tylerpayneCommented:
What time is it where you are. I can do a remote session later to help you out.
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RockySeaAuthor Commented:
Excellent! I am in the Eastern US Time Zone(12:15pm). I am leaving now but please let me know how to set up a session.

Thanks!
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rindiCommented:
From what you posted in your Question, you took the card out of an old DELL. I meant that you should get the driver from the DELL site for that old DELL PC, not the new one. Unless of course it wasn't the original card of that old DELL either.

The Drivers from the AMD site should also work though. Since the file you donwnloaded is unpacked now, look for a setup.exe file in that unpacked folder. Run that file and it'll install the driver and the catalyst control center, which allows you to use special settings. Provided the driver is the correct one it should install properly.
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tylerpayneCommented:
Awesome im eastern also. We can do it around 5?
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rindiCommented:
Remote sessions aren't allowed at EE. You must fix things via the web-site only. Only in very rare cases where it isn't possible to solve a problem via comments on the web pages could a remote session be considered, and this problem should certainly be solvable without one.
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RockySeaAuthor Commented:
Thanks for your response Rindi.

You are correct that the video card is not the original from either this computer or the older Dell.

I have already tried what you suggested as far as both Setup.exe and issetup.exe and the messages that I have mentioned before resulted.
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rindiCommented:
Uninstall the intel video driver, and also go into your BIOS and check whether you can disable it there, or if you can't disable it in the BIOS check if you can set the priority to the PCI card to come first. Also check whether there is a motherboard jumper that might disable the onboard video.
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☠ MASQ ☠Commented:
Are there any markings on the card that would indicate the manufacturer?

Or in Device Manger can you get the PCI-ID information?

There are around 40 different variants of this card some of which have modified .inf installers.

It's likely all that's needed is the original installer rather than the generic ATi driver
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Darr247Commented:
Actually, with ATI the installer usually decompresses all the files to
C:\ATI\[driver version number]\*.*
and you can (re)run Setup from there.

or, if it was Dell drivers they would be in
C:\Dell\Drivers\[R######]\
but if it wasn't from Dell they probably don't have drivers for it (they do for the ATI Mobility 7500, though, because I used to have one in a Dell laptop).

Still, in Add/Remove Programs, I would run the Catalyst Install Manager entry there and see if it's new enough to have the Express Uninstaller option.
ATI Express UninstallThat will completely remove all the ATI driver/catalyst files and registry entries.

And MASQUERAID has a point... there are about a dozen clone makers like Sapphire, Power-Color, et al... just because it says ATI on the GPU fan doesn't mean the card was made by ATI.
ATI-made cards usually have a part number on them that starts with 102 or 109.

Edit: it looks like ATI's part number for the PCI version 7500 is/was 81006165-xx (ATI often silk screened the PN right on the boards, by the way)... the ATI cards I have on hand show AGP cards start with 102, and PCI-e cards start with 109.
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RockySeaAuthor Commented:
Rindi,

I uninstalled Onboard Video Card. In BIOS PCI Slots was already enabled and Primary Video Controller was set to Auto(only other option is Onboard).

When I restarted Found New Hardware Wizard started for Video Controller. Intel Graphics controller reloaded.

Same results.
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RockySeaAuthor Commented:
Hi Masqueraid:

On the front of the card is the Logo ATI Radeon

On the back are 2 stickers:

1. ATI Radeon 7500 64MB(PCI)
    SN: WYB2011011318

2. V7500-P64
    843636001634
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rindiCommented:
Some mainboards have a jumper with which you can disable on-board Graphics, so check it's manual if that is the case.
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☠ MASQ ☠Commented:
That's a Diablotek card, worth looking to see if there are manufacturer specific drivers available.
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RockySeaAuthor Commented:
That's it!!! How did you determine that it was a Diablotek?

Works perfectly. Much thanks!
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☠ MASQ ☠Commented:
This card is old enough to have a UPC ID (843636001634) - if in doubt always Google any numbers printed on it (See also FCC ID).

It's also old enough that it was built under license from AMD/ATi but at that time manufacturers could use their own chipset selection for the board to go with the ATi Radeon chipset so for any given type of Radeon there could be a separate driver for each manufacturer.  Now the licensing from AMD/Ati requires the card to be compatible with the Catalyst drivers.

Fortunately Diablotek are still in business (thanks Darr247) and it looks like that is their most popular download :)

Thanks
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