Message From Webpage/Adobe Acrobat Reader

Hello,

  For the past two weeks, I have been trying to figure out why I keep receiving the following error message when trying to print.

  The error message appears in a box that says "Message From Webpage" and reads...
  "Adobe Acrobat Reader has not been installed on your computer.  You will be directed to a site where you can download the most recent version of Adobe Acrobat Reader."

  This message appears when I try to print from two specific websites that we use for our insurance related business.  The two websites are:  foragentsonly.com and us.appliedsystems.com.  Adobe Acrobat Reader is installed on all our computers and came preinstalled that way from Dell when purchased.  All office equipment is less than one year old and everything has been running smooth except for two or three computers that have this printing issue when printing from the two specific websites listed above.

The configuration of my desktop is as follows:
Windows 7 Professional
Service Pack 1
Dell Optiplex 390
Intel Core i5 2400CPU@3.10GHz
4.00GB (3.16GB Usable)
32 Bit Operating System
Windows Is Activated

Here is the list of actions that I have tried over the past two weeks without success:
* I uninstalled and then reinstalled Adobe Acrobat Reader 10.1.4
* I uninstalled Adobe Acrobat Reader Version 10.1.4 and then installed Adobe Acrobat
   Reader Version 8 only to have the same problem occur.
* I tried printing from the two websites in question from other identical desktop
    computers in our office and some would let me print without any issue while others
    would give me the same error message as before.
* Knowing that I was able to print from other identical computers without trouble, I ran
    Belarc Advisor on one working computer and on one non-working computer to see
    what was different and nothing is different, at all.
   
All software, software versions, software updates and hardware are all identical so I have now come to another dead end.

Any help and/or suggestions that you can provide would be greatly appreciated.

See attachments.

Thank you for your time.....

John R. Pellegrin
Error-1.jpg
Error-2.jpg
jrpellegrinAsked:
Who is Participating?
 
captainConnect With a Mentor Commented:
Hm, that message is from the webpage, not your system...

What site is this 'helpful' message trying to take you? Maybe it is a way of getting you to some sponsored third party site.

I cannot get to the exact page that causes the error so cannot test this from here, but I suspect that there is either the above or that it does not check for Adobe X correctly. As in the case of the later can you save the PDF to your desktop or start Adobe Reader in the background and see if that makes a difference?

btw, if you want to take screen shots, it is easier to use ALT+PrtSc and then paste this into your paint programme.
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jrpellegrinAuthor Commented:
Vee_Mod,

  Thank you for removing my email address.  It's a habit, I sometimes forget.


JRP
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jrpellegrinAuthor Commented:
CaptainReiss,

  I thought that the error was being generated from the website as well but the thing I am still not able to wrap my head around is that not everyone at the office experiences this error, just two or three select users.  If it was a website related issue, every user would experience this error, not just a select few.

  I contacted Adobe regarding the error and they told me that the problem is with the website, not Adobe.  I contacted the company that owns/manages one of these websites and they told me that the problem is with Adobe, not their website.

  I do not believe that the error is being caused by a third party sponsored website or anything like that since there are no pop-up messages, banners or third party links that try to open on computers that are not experiencing this problem.  I ran just about every kind of Malware/Anti-virus software available and everything comes back clean.....


Thanks,

JRP
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captainCommented:
Hm. Adobe support looks for the easy answer..sounds not uncommon.

Well I guess it is time for a set of questions:

Which browser does this happen in?
Which version of that browser are you using?
Do you get the same in other browsers?
Do the users that have the same issue have something in common that others don't have? (browser version, Adobe Reader version)
Can you see what plug-ins are installed in the browser relating to Adobe?

I think we need to narrow this down, the fact that it does not affect all users may be a good thing :)

capt.
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jrpellegrinAuthor Commented:
CaptainReiss,

I will gather the information you requested and post it as soon as I can.....



Thanks,

JRP
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captainCommented:
No problem. I will check in tomorrow morning. It is getting late over here :)
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jrpellegrinAuthor Commented:
CaptainReiss,

  Here is the information you requested.  Please let me know if you need anything else.

Which browser does this happen in?
Internet Explorer.  I also tried using FireFox to see if this made a difference and it did not.  The error message appears in either browser.
 
Which version of that browser are you using?
Internet Explorer Version 9.0.8112.16421
Update Versions 9.09 (KB2722913)
Cipher Strength 256-bit

Mozilla FireFox Version 15.0.1
x86-en-US

Do you get the same in other browsers?
Yes, see above.
 
Do the users that have the same issue have something in common that others don't have? (browser version, Adobe Reader version)
No, all users have identical job roles and all have identical hardware and software installed.  All users also have the same rights and privileges assigned.

Can you see what plug-ins are installed in the browser relating to Adobe?
Adobe Flash Player
Adobe Acrobat Speed Launcher
Acrobat Assistant
Adobe ARM


Thank you for your time and assistance.

JRP
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captainCommented:
OK, lets just check whether you can actually save them if you disable browser display:

Open Adobe Reader and select Edit from the menu bar.
Open Preferences
Select Internet from the left panel.
Untick Display PDF in Browser.

What version of Adobe are you running? Is update an option?

Let's see if the above setting makes a difference.
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Karl Heinz KremerCommented:
You may want to talk to the people in charge of the web site. They are trying to determine if you have Acrobat or Reader installed, but their method obviously fails. They should be able to tell you how they are trying to do that, and what they are looking for, and which  Acrobat/Reader/OS combination will work. But, what they actually should do is to modify their "software sniffer" to accept your system.
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captainCommented:
I thought of that kh, but why would some users with the same setup not have the issue?

Baffling.
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Karl Heinz KremerConnect With a Mentor Commented:
It depends on how they are trying to sniff out your Acrobat version. Maybe it depends on other software that is installed.

It certainly looks like they are - remotely - trying to determine what's installed on the system, and that is not working. Without knowing what mechanism they are using, it's pretty hard to come up with a method to work around their limitations...
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captainCommented:
Makes sense. Thx kh, as always.
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jrpellegrinAuthor Commented:
CaptainReiss,

  I tried your suggestion above and I was not able to save my documents.  I ran all available updates for all Adobe products as well as all available Windows Updates from Microsoft.  Below are the applications I currently have installed:

Adobe Reader X (Version 10.1.4)
Adobe Flash Player 11 Active X (Version 11.4.402.265)

WINDOWS STARTUP INCLUDES:
Adobe Acrobat Synchronizer
Acrobat Assistant
Adobe Acrobat Speed Launcher

SCHEDULED TASKS INCLUDE:
Adobe Flash Player Updater

INTERNET STARTUP INCLUDES:
Adobe PDF Conversion Toolbar Helper
Adobe PDF Link Helper
Adobe PDF

  I am in the process of trying to contact the companies that have these problematic websites to see if they will share any useful information.  As soon as I hear back from them, I will post their comments accordingly.

Thank you for your time.....


JRP
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oneononecompCommented:
Perhaps the sniffing that the website is doing is triggering a block by your AV software.  Is the result different with the firewall down?  Also look at the pop-up blocker.  Turn it off as well and see if the response is different.
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jrpellegrinAuthor Commented:
I am sorry for the delay in my comments regarding this issue.  After talking to Adobe and to the website administrators for each site that I am having problems with, they were not able to help me resolve this issue.

  After doing everything suggested and everything I could think of, I still received the same error messages as before when trying to print from these specific websites.

  After several additional hours of research, it dawned on me that I had not tried something yet.  I uninstalled all Adobe related printers listed in the Control Panel and then reinstalled them.  After reinstalling the Adobe print driver, I was then able to print from the websites that I was having problems with.  I have no idea what made me think of this but I am glad that I did.

Thanks to all for your help and advice.
JRP
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jrpellegrinAuthor Commented:
You both tried helping me resolve this issue...
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