For the past two weeks, I have been trying to figure out why I keep receiving the following error message when trying to print.
The error message appears in a box that says "Message From Webpage" and reads...
"Adobe Acrobat Reader has not been installed on your computer. You will be directed to a site where you can download the most recent version of Adobe Acrobat Reader."
This message appears when I try to print from two specific websites that we use for our insurance related business. The two websites are: foragentsonly.com and us.appliedsystems.com. Adobe Acrobat Reader is installed on all our computers and came preinstalled that way from Dell when purchased. All office equipment is less than one year old and everything has been running smooth except for two or three computers that have this printing issue when printing from the two specific websites listed above.
The configuration of my desktop is as follows:
Windows 7 Professional
Service Pack 1
Dell Optiplex 390
Intel Core i5 2400CPU@3.10GHz
4.00GB (3.16GB Usable)
32 Bit Operating System
Windows Is Activated
Here is the list of actions that I have tried over the past two weeks without success:
* I uninstalled and then reinstalled Adobe Acrobat Reader 10.1.4
* I uninstalled Adobe Acrobat Reader Version 10.1.4 and then installed Adobe Acrobat
Reader Version 8 only to have the same problem occur.
* I tried printing from the two websites in question from other identical desktop
computers in our office and some would let me print without any issue while others
would give me the same error message as before.
* Knowing that I was able to print from other identical computers without trouble, I ran
Belarc Advisor on one working computer and on one non-working computer to see
what was different and nothing is different, at all.
All software, software versions, software updates and hardware are all identical so I have now come to another dead end.
Any help and/or suggestions that you can provide would be greatly appreciated.
Thank you for your time.....
John R. Pellegrin