Mac Kernal Panic

Posted on 2012-09-07
Last Modified: 2012-10-21
A customer has this Intel Mac with Tiger on it.  She let someone use it about 3 three weeks ago and every since she is, several times a day, getting the "restart computer" Kernal Panic.

I booted it into safe mode... no Kernal Panic, but it freezes... had to do a hard shut down.

The disk verifies ok.

Nothing is configured to start up via the login applet.

Any thoughts of what I can do?  I'm a PC guy.
Question by:classnet
    LVL 53

    Expert Comment

    Here are a couple of good troubleshooting resources specifically for kernel panics:
    LVL 3

    Expert Comment

    Pull the RAM.
    LVL 3

    Expert Comment

    Im assuming it works for a bit before it panics.

    Boot up, create new user and make that user admin.

    Log out and back in as the new user.

    Do you still get panics?
    If yes.. then change out the RAM.

    If No, then check the original users Startup Items folder in ~/Libray/Startup

    Each user has its own startup items folder.
    If you panic is original user, but not in new user, then something could be loading on startup on the orginal users profile.

    Its safe to delete the contents of /Users/"user"/Library/StartupItems.

    Accepted Solution

    I have given up on this Mac... as did Apple

    Author Closing Comment

    All efforts failed... Apple won't look at it.

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