internet explore fails after windows cumulative security update

Posted on 2012-09-07
Last Modified: 2012-09-08
I have a customers computer that has me baffled.  After installing microsoft updates, internet explorer fails to open any webpages.  So i have been doing a system restore to the last restore point and then the internet works again.   I must mention that even though internet explorer wont open a webpage, i can still download emails so i know the connection is live.  This machine is a vista home premium 64.   I have concluded that there is no updated drivers being installed so it is completely windows based.

There was 59 updates that needed to be installed and i was installing 5 at time to try and determine which one was the culprit.  When i got down to around 19 left it just installed the remainer and i went to go do a system restore and now i get the message that system restore has been turned off and there are no restore points available.  I dont remember turning system restore off.  so now i am pulling my hair out as i am not able to download anything else.

Internet explorer was version 8.  One of the last updates was to install version 9, however i have confirmed that the internet explorer was failing before it got to install the version 9 update.  (it wouldnt open in version 8 either on previous update attempts)

I have flushed the DNS, the winsock,  and pretty much everything in ipconfig commands to no avail.  The internet icon (by the clock) shows that there is internet and that is confirmed as i can receive email.  I am just not able to view any websites.  I have scanned the entire system with malwarebytes, spybot, hitman pro and i cant find any remnents of virus activity causing the problems..  There is no proxy servier listed.   About the only thing that i havent changed is the host file but i dont think that is it.

Also, it should be noted that i have installed mozilla, and after the microsoft updates were installed, that wont show any web pages either.

Any help is greatly appreciated.
Question by:speednutt
    LVL 13

    Accepted Solution

    You should be able to uninistall any particular update from control panel, Programs and features, View installed updates. You can also check your event viewer to see if anything is showing up - find that under Administrative Tools in Control Panel.

    Author Comment

    i am going thru updates now.  Hopefully i find the issue that way.  I cant believe i didnt think of doing that.  Thanks

    Author Closing Comment

    worked perfectly.  Not exactly sure which update it was though.  I was uninstalling 4 at a time until it came back online.  I then reinstalled the drivers and this time they installed without a hitch.  Problems solved.  Thanks much

    Author Comment

    i meant to say that i reinstalled the updates, not drivers.

    thanks again.
    LVL 13

    Expert Comment

    by:Norm Dickinson
    You're welcome. We are here to help!

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