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Sage won't load - R6034 - C Runtime Error

Hi Experts

I have a baffling issue with good old ever-so-fragile Sage :)

It's Sage Instant Accounts 2007, when the desktop icon is double-clicked, an error box pops up saying Error 6034, C Runtime error.

Sage error
I've tried de-installing & reinstalling Sage, tried downloading the C Runtime library from Microsoft but to no avail.

(I haven't done a repair XP install on the system since there's problems getting hold of the SATA/RAID drivers so if it can be fixed without going to that method it'd be a real help.)

Everything else on the system seems to work fine, just Sage isn't a happy Bunny.
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TheSEOGuy
Asked:
TheSEOGuy
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2 Solutions
 
Bruce DenneyCommented:
Sounds like the OS is not well

The first and most simple option: Can you reinstall on a different PC and move the data?

The Second option is to do a clean reinstall, be sure you have a backup of the data first as this wipes everything.

Instructions are here
http://support.makingithappen.co.uk/guides/clean_reinstall.htm
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Bruce DenneyCommented:
Third thought...

you could try running the desktop repair tool.  

you can get it from http://sage.co.uk/au it is under Misc
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TheSEOGuyAuthor Commented:
Tried the repair tool to no avail already.

A repair install had already been tried & was impossible due to errors when attempting it. Complicated by the system being RAID based (RAID 0 - thanks Dell, about as much use as a chocolate teapot :( )

Looks like there may have been a rootkit on there that was preventing a repair install so ended up nuking the partitions & doing a complete rebuild.

Thanks for the ideas.
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