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Suspicious Web Server downtime notifications

Posted on 2012-09-09
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Last Modified: 2013-07-08
Hi,

We have a web server set up on a DMZ network in our company. The traffic flow is such that internet line from ISP comes to a firewall, goes to IPS connected to specific dmz interface for that web server, from IPS goes to dmz switch from where it goes to web server.

The setup was done by another person, so please no questions or comments on best practices there.

Further, we enabled web server monitoring using this site:

http://www.host-tracker.com/

Initially all was fine. Recently we are getting downtime notifications and then it will come up again after few minutes. And this happens twice or thrice in the day. Example below for notification for when the site comes up after it has gone down.

Funny part is when the downtime notification comes, we immediately attempt to connect to the web server and it seems to be running fine.

Any ideas of where i can/should start looking???

Thanks


 Hello,

   https://xxxx.xxxx.xxx.xxx  now work
   OK.

   Operation restored at 2012-09-08 16:25:42.

   Url was down as a result of:

     Http error:Http_client.Bad_message("Unknown reason (e.g. unexpected eof,
     timeout)")

   First error was detected at 2012-09-08 16:19:30

   Last error was detected at 2012-09-08 16:25:07

   Downtime total 5 min(s) 37 sec(s).
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Question by:dxbit
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Accepted Solution

by:
Jelcin earned 1500 total points
ID: 38380715
Hello, does the host-tracker.com generates this message?

Maybe you could check the webserver logs if there were some requests or errors during that "downtime"?

I tried to google for that error message but no luck to find this kind of a message...

I would use another monitoring tool check that what host-tracker.com monitors is right...
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Author Comment

by:dxbit
ID: 38380755
Thanks Jelcin.

Yes the message is generated by the external monitoring site 'host tracker'.

Will check on those corresponding web server logs when I get back to work tomorrow. Any particular path I should check assuming its a windows 2003 server with iis installed with defaults??

And yes, setting up two extra external monitoring solutions is exactly what I did some time back. To see if the host tracker may be generating false alarms.

Will keep you updated.
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Author Closing Comment

by:dxbit
ID: 39306825
Yes, it seems they were false alarms, since moving to an alternate monitoring solution didn't give the same problem.
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