NetApp FAS2050 - QLE2464 - System not recognizing QLE2464 (4-Port) FC Card in expansion PCI-E slot.

Posted on 2012-09-09
Medium Priority
Last Modified: 2012-10-19
Hardware: FAS2050 - Dual controllers
ONTAP:     7.3.3
System has working QLE2462 (2-port) FC card in expansion PCI-E slot. No issues. Tried upgrading the card to the QLE2464 (4-port) system does not recognize it. Card lights up, that's about it.
Iadfas02: cf takeover
Pulled iadfas01 controller. Installed new 4 port card. Reinstalled controller.
Iadfas02: cf giveback
At this point the system did not recognize the new card. Decided to investigate further and roll back to the original configuration for the time being.
Iadfas02: cf takeover
Pulled iadfas01 controller. Installed 2 port card. Reinstalled controller.
Iadfas02: cf giveback
See attached...
Any thoughts?
Question by:CogentCoIT
  • 2
LVL 42

Expert Comment

by:Paul Solovyovsky
ID: 38382624
Do you see the HBA in sysconfig or are you only having an issue when you do cluster failover?

Author Comment

ID: 38383098
The HBA did not show up in sysconfig when it was installed.
LVL 10

Accepted Solution

Shani Basha earned 1000 total points
ID: 38383244
Looks like the card doesn't support. Please see attached support matrix

Author Comment

ID: 38413479
Are the following adapters not the QLogic QLE2464?


The supported adapters listed appear* to be the same card i'm working with. Is this just a matter of the configuration of the card that makes it a target or initiator?

Is this the same card that NetApp has re-branded or do I have a different HBA that will not work?

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