NetApp FAS2050 - QLE2464 - System not recognizing QLE2464 (4-Port) FC Card in expansion PCI-E slot.

Posted on 2012-09-09
Last Modified: 2012-10-19
Hardware: FAS2050 - Dual controllers
ONTAP:     7.3.3
System has working QLE2462 (2-port) FC card in expansion PCI-E slot. No issues. Tried upgrading the card to the QLE2464 (4-port) system does not recognize it. Card lights up, that's about it.
Iadfas02: cf takeover
Pulled iadfas01 controller. Installed new 4 port card. Reinstalled controller.
Iadfas02: cf giveback
At this point the system did not recognize the new card. Decided to investigate further and roll back to the original configuration for the time being.
Iadfas02: cf takeover
Pulled iadfas01 controller. Installed 2 port card. Reinstalled controller.
Iadfas02: cf giveback
See attached...
Any thoughts?
Question by:CogentCoIT
    LVL 42

    Expert Comment

    Do you see the HBA in sysconfig or are you only having an issue when you do cluster failover?

    Author Comment

    The HBA did not show up in sysconfig when it was installed.
    LVL 9

    Accepted Solution

    Looks like the card doesn't support. Please see attached support matrix

    Author Comment

    Are the following adapters not the QLogic QLE2464?


    The supported adapters listed appear* to be the same card i'm working with. Is this just a matter of the configuration of the card that makes it a target or initiator?

    Is this the same card that NetApp has re-branded or do I have a different HBA that will not work?

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