internet explorer 9 crashes win 7 sp1 64bit

Posted on 2012-09-09
Last Modified: 2012-10-10
Hello Experts,

From the below logs, it seems that flash is the culprit, any idea on how to solve this issue?

:Log Name:      Application
Source:        Application Error
Date:          09-Sep-12 11:45:48 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      lg652ea
Faulting application name: iexplore.exe, version: 9.0.8112.16448, time stamp: 0x4fecf1b7
Faulting module name: Flash32_11_4_402_265.ocx, version: 11.4.402.265, time stamp: 0x502bf2f6
Exception code: 0xc0000005
Fault offset: 0x00756ec8
Faulting process id: 0x4f4
Faulting application start time: 0x01cd8e5f157f0640
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_4_402_265.ocx
Report Id: 5e3ad784-fa52-11e1-a7cf-2c768ae6df06
Event Xml:
<Event xmlns="">
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <TimeCreated SystemTime="2012-09-09T07:45:48.000000000Z" />
    <Security />
    <Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Data>
Question by:Teeshirt
    LVL 17

    Expert Comment

    LVL 3

    Author Comment

    Though the flash is correctly installed as displayed when i clicked on the first linked, i downloaded the uninstaller and deleted the necessary files as described..

    Reinstalled using the second link, opened youtube :-( explorer stopped working ...
    LVL 34

    Expert Comment

    "Reinstalled using the second link, opened youtube :-( explorer stopped working ... "

    Scan for malware:

    After you unistall anything it is usual to reboot to reset the PC

    Try it again and also make sure explorer is installed correctly:
    LVL 3

    Author Comment

    Scanned using malwarebytes & bitdefender total security 2013.

    still crashes..
    LVL 34

    Expert Comment

    click: start + run + enter this:
    sfc /scannow
    click OK....this will check your file system

    Try this:

    If you still have problems you may need to do this:
    With Windows 7 you can perform an in-place upgrade installation to repair a flaky existing install.
    LVL 3

    Author Comment

    Still no luck..

    Even downloaded an iso from msdn just to make sure the previous installation media was not corrupted..

    Issue is still persisting..
    LVL 17

    Expert Comment

    Are you using the 32-bit or 64-bit version of Internet Explorer?  If 32, can you try the 64 bit?  Flash does support 64-bit browsers on Windows 7.
    LVL 3

    Accepted Solution

    Bitdefender was the culprit! Removed that AV, everything running fine.
    LVL 3

    Author Closing Comment

    own solution.

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