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internet explorer 9 crashes win 7 sp1 64bit

Posted on 2012-09-09
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Last Modified: 2012-10-10
Hello Experts,

From the below logs, it seems that flash is the culprit, any idea on how to solve this issue?

:Log Name:      Application
Source:        Application Error
Date:          09-Sep-12 11:45:48 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      lg652ea
Description:
Faulting application name: iexplore.exe, version: 9.0.8112.16448, time stamp: 0x4fecf1b7
Faulting module name: Flash32_11_4_402_265.ocx, version: 11.4.402.265, time stamp: 0x502bf2f6
Exception code: 0xc0000005
Fault offset: 0x00756ec8
Faulting process id: 0x4f4
Faulting application start time: 0x01cd8e5f157f0640
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_4_402_265.ocx
Report Id: 5e3ad784-fa52-11e1-a7cf-2c768ae6df06
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-09-09T07:45:48.000000000Z" />
    <EventRecordID>2272</EventRecordID>
    <Channel>Application</Channel>
    <Computer>lg652ea</Computer>
    <Security />
  </System>
  <EventData>
    <Data>iexplore.exe</Data>
    <Data>9.0.8112.16448</Data>
    <Data>4fecf1b7</Data>
    <Data>Flash32_11_4_402_265.ocx</Data>
    <Data>11.4.402.265</Data>
    <Data>502bf2f6</Data>
    <Data>c0000005</Data>
    <Data>00756ec8</Data>
    <Data>4f4</Data>
    <Data>01cd8e5f157f0640</Data>
    <Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Data>
    <Data>C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_4_402_265.ocx</Data>
    <Data>5e3ad784-fa52-11e1-a7cf-2c768ae6df06</Data>
  </EventData>
</Event>"
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Comment
Question by:Teeshirt
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9 Comments
 
LVL 17

Expert Comment

by:bigeven2002
ID: 38381342
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Author Comment

by:Teeshirt
ID: 38381360
Though the flash is correctly installed as displayed when i clicked on the first linked, i downloaded the uninstaller and deleted the necessary files as described..

Reinstalled using the second link, opened youtube :-( explorer stopped working ...
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LVL 34

Expert Comment

by:Michael-Best
ID: 38381378
"Reinstalled using the second link, opened youtube :-( explorer stopped working ... "

Scan for malware:
http://www.malwarebytes.org/products/malwarebytes_free/

After you unistall anything it is usual to reboot to reset the PC

Try it again and also make sure explorer is installed correctly:
http://windows.microsoft.com/en-US/windows7/how-do-i-install-or-uninstall-internet-explorer-9
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LVL 3

Author Comment

by:Teeshirt
ID: 38382096
Scanned using malwarebytes & bitdefender total security 2013.

still crashes..
0
 
LVL 34

Expert Comment

by:Michael-Best
ID: 38382456
click: start + run + enter this:
sfc /scannow
click OK....this will check your file system

Try this:
http://support.microsoft.com/fixit/

If you still have problems you may need to do this:
With Windows 7 you can perform an in-place upgrade installation to repair a flaky existing install.
http://www.pcworld.com/article/243190/how_to_repair_a_corrupt_windows_7_installation.html
0
 
LVL 3

Author Comment

by:Teeshirt
ID: 38396213
Still no luck..

Even downloaded an iso from msdn just to make sure the previous installation media was not corrupted..

Issue is still persisting..
0
 
LVL 17

Expert Comment

by:bigeven2002
ID: 38397138
Are you using the 32-bit or 64-bit version of Internet Explorer?  If 32, can you try the 64 bit?  Flash does support 64-bit browsers on Windows 7.
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Accepted Solution

by:
Teeshirt earned 0 total points
ID: 38464828
Bitdefender was the culprit! Removed that AV, everything running fine.
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Author Closing Comment

by:Teeshirt
ID: 38480771
own solution.
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