internet explorer 9 crashes win 7 sp1 64bit
Hello Experts,
From the below logs, it seems that flash is the culprit, any idea on how to solve this issue?
:Log Name: Application
Source: Application Error
Date: 09-Sep-12 11:45:48 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: lg652ea
Description:
Faulting application name: iexplore.exe, version: 9.0.8112.16448, time stamp: 0x4fecf1b7
Faulting module name: Flash32_11_4_402_265.ocx, version: 11.4.402.265, time stamp: 0x502bf2f6
Exception code: 0xc0000005
Fault offset: 0x00756ec8
Faulting process id: 0x4f4
Faulting application start time: 0x01cd8e5f157f0640
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\SysWOW64\Macrom
Report Id: 5e3ad784-fa52-11e1-a7cf-2c
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</Event
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2012-09-09T07:
<EventRecordID>2272</Event
<Channel>Application</Chan
<Computer>lg652ea</Compute
<Security />
</System>
<EventData>
<Data>iexplore.exe</Data>
<Data>9.0.8112.16448</Data
<Data>4fecf1b7</Data>
<Data>Flash32_11_4_402_265
<Data>11.4.402.265</Data>
<Data>502bf2f6</Data>
<Data>c0000005</Data>
<Data>00756ec8</Data>
<Data>4f4</Data>
<Data>01cd8e5f157f0640</Da
<Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Dat
<Data>C:\Windows\SysWOW64\
<Data>5e3ad784-fa52-11e1-a
</EventData>
</Event>"
From the below logs, it seems that flash is the culprit, any idea on how to solve this issue?
:Log Name: Application
Source: Application Error
Date: 09-Sep-12 11:45:48 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: lg652ea
Description:
Faulting application name: iexplore.exe, version: 9.0.8112.16448, time stamp: 0x4fecf1b7
Faulting module name: Flash32_11_4_402_265.ocx, version: 11.4.402.265, time stamp: 0x502bf2f6
Exception code: 0xc0000005
Fault offset: 0x00756ec8
Faulting process id: 0x4f4
Faulting application start time: 0x01cd8e5f157f0640
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\SysWOW64\Macrom
Report Id: 5e3ad784-fa52-11e1-a7cf-2c
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</Event
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2012-09-09T07:
<EventRecordID>2272</Event
<Channel>Application</Chan
<Computer>lg652ea</Compute
<Security />
</System>
<EventData>
<Data>iexplore.exe</Data>
<Data>9.0.8112.16448</Data
<Data>4fecf1b7</Data>
<Data>Flash32_11_4_402_265
<Data>11.4.402.265</Data>
<Data>502bf2f6</Data>
<Data>c0000005</Data>
<Data>00756ec8</Data>
<Data>4f4</Data>
<Data>01cd8e5f157f0640</Da
<Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Dat
<Data>C:\Windows\SysWOW64\
<Data>5e3ad784-fa52-11e1-a
</EventData>
</Event>"
ASKER
Though the flash is correctly installed as displayed when i clicked on the first linked, i downloaded the uninstaller and deleted the necessary files as described..
Reinstalled using the second link, opened youtube :-( explorer stopped working ...
Reinstalled using the second link, opened youtube :-( explorer stopped working ...
"Reinstalled using the second link, opened youtube :-( explorer stopped working ... "
Scan for malware:
http://www.malwarebytes.org/products/malwarebytes_free/
After you unistall anything it is usual to reboot to reset the PC
Try it again and also make sure explorer is installed correctly:
http://windows.microsoft.com/en-US/windows7/how-do-i-install-or-uninstall-internet-explorer-9
Scan for malware:
http://www.malwarebytes.org/products/malwarebytes_free/
After you unistall anything it is usual to reboot to reset the PC
Try it again and also make sure explorer is installed correctly:
http://windows.microsoft.com/en-US/windows7/how-do-i-install-or-uninstall-internet-explorer-9
ASKER
Scanned using malwarebytes & bitdefender total security 2013.
still crashes..
still crashes..
click: start + run + enter this:
sfc /scannow
click OK....this will check your file system
Try this:
http://support.microsoft.com/fixit/
If you still have problems you may need to do this:
With Windows 7 you can perform an in-place upgrade installation to repair a flaky existing install.
http://www.pcworld.com/article/243190/how_to_repair_a_corrupt_windows_7_installation.html
sfc /scannow
click OK....this will check your file system
Try this:
http://support.microsoft.com/fixit/
If you still have problems you may need to do this:
With Windows 7 you can perform an in-place upgrade installation to repair a flaky existing install.
http://www.pcworld.com/article/243190/how_to_repair_a_corrupt_windows_7_installation.html
ASKER
Still no luck..
Even downloaded an iso from msdn just to make sure the previous installation media was not corrupted..
Issue is still persisting..
Even downloaded an iso from msdn just to make sure the previous installation media was not corrupted..
Issue is still persisting..
Are you using the 32-bit or 64-bit version of Internet Explorer? If 32, can you try the 64 bit? Flash does support 64-bit browsers on Windows 7.
ASKER CERTIFIED SOLUTION
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ASKER
own solution.
Try uninstalling the flash player first:
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
Then reinstall it:
http://www.adobe.com/go/EN_US-H-GET-FLASH